Maintenance Technician

Reports To: Director of Operations or Owner's Appointee

Position Summary

We are seeking a motivated, dependable Maintenance Technician to support a group of Dairy Queen® franchise locations throughout Southeast Ohio and West Virginia. This position is ideal for someone who is self-motivated, organized, mechanically inclined, and eager to learn.

The Maintenance Technician is responsible for maintaining restaurant facilities and equipment to ensure our stores provide a clean, safe, and welcoming environment for our guests ("Fans") and our crews. This role requires the ability to prioritize work, manage a flexible schedule, and respond to emergency maintenance situations when necessary.

The schedule is primarily daytime Monday through Friday; however, evenings, weekends, and after-hours work may occasionally be required for emergencies or when maintenance must be completed outside of business hours. The position may also include maintenance tasks at other company-owned properties unrelated to Dairy Queen operations.

A company work van, tools, and necessary equipment are provided.

Core Purpose

• Create positive memories for every Fan we serve.
• Support Store Leaders by maintaining safe, clean, and efficient facilities.
• Ensure our restaurants consistently meet company and franchise standards.
• Help create a positive environment where our teams can succeed.

Essential Responsibilities

Facility & Equipment Maintenance

• Perform repairs and preventative maintenance on restaurant equipment and facilities.
• Complete monthly, bi-monthly, quarterly, and semi-annual preventative maintenance assignments.
• Conduct regular interior and exterior inspections to identify maintenance needs.
• Repair or coordinate repairs involving:
• Building systems
• Plumbing
• Electrical (within ability and training)
• HVAC filter replacement and basic maintenance
• Landscaping and exterior appearance
• General carpentry
• Painting
• Parking lots and sidewalks
• Anticipate equipment failures and perform preventative maintenance whenever possible.
• Respond promptly to emergency maintenance calls.
• Maintain organized records of completed work and submit required reports on time.

Operational Support

• Work closely with Store Leaders to minimize downtime.
• Complete repairs efficiently while minimizing disruption to restaurant operations.
• Recommend improvements that increase equipment reliability and operational efficiency.
• Maintain company tools, vehicles, and equipment in good working order.

Team Support & Leadership

Although this is not a management position, the Maintenance Technician is expected to demonstrate leadership through professionalism and example.

Responsibilities include:

• Treat every employee with respect.
• Be approachable and willing to help.
• Teach crew members proper equipment care when appropriate.
• Encourage safe operation of equipment.
• Communicate maintenance concerns clearly with Store Leaders.
• Refer employee performance concerns to the Store Leader rather than addressing disciplinary matters directly.

Our Open Eye, Ear & Heart Philosophy

Open Eyes

• Notice employees doing things well.
• Look for opportunities to recognize and encourage great work.

Open Ears

• Listen carefully to employees' concerns and observations.
• Use feedback to identify maintenance opportunities.

Open Heart

• Treat others with trust, respect, and compassion.
• Build positive relationships throughout the organization.

Health & Safety

• Maintain facilities in compliance with federal, state, local, and company safety standards.
• Follow all food safety and sanitation requirements.
• Operate company vehicles and power tools safely.
• Report unsafe conditions immediately.

Customer (Fan) Experience

Every repair contributes to the experience of our Fans.

Maintain equipment and facilities so our crews can consistently deliver:

• Great service
• High-quality products
• Clean restaurants
• Safe working conditions

Qualifications

The successful candidate will demonstrate:

Mechanical Skills

• General knowledge of plumbing, electrical, carpentry, refrigeration, restaurant equipment, or related trades.
• Ability to troubleshoot mechanical problems.
• Willingness to learn Dairy Queen equipment and sys