TikTok Commerce - Anti-Fraud Investigations and Operations Program Manager

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.



About the Team:

Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for users, partners, and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure, and intuitive for our users.



As the Anti-fraud Investigations and Operations Manager, you will build and manage a team. You will maintain and improve business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, onboarding, and seller business-creator affiliation.



Responsibilities:

- Build and launch risk programs in Mexico

- Conduct and analyze suspicious behavior, fraudulent transactions, and abuse promptly to protect the integrity of the platform

- Identify vulnerabilities, and collaborate with cross-functional teams to mitigate or prevent occurrences of fraudulent activity

- Respond to escalations, and manage the incident until the case is resolved.

- Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale

- Collaborate with product and data teams to build solutions to prevent platform exploitation proactively or reactively.

- Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulatory inquiries on fraud and (or) crime-related activities;

- Produce regular high-quality fraud reports to summarize new trends and business impacts for updating senior management teams;

- Perform other ad-hoc tasks related to fraud operations.

- Expect 10~20% of travel as needed.