Regional Center Liaison II

Salary Range:  $60,778.00 (Min.) - $75,950.00 (Mid.) - $91,166.00 (Max.)

 

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
 

Job Summary

The Regional Center Liaison II supports L.A. Care’s efforts to improve the healthcare system for people intellectual and developmental disabilities. Conducts regular on site visits to L.A. County Regional Centers. Works with community-based organizations to educate staff and consumers about L.A. Care's processes and initiatives that impact people with intellectual and developmental disabilities. This position is responsible for gathering information and conducting analysis to identify access barriers, recommend enhancements, and develop and implement process improvements. Participates in care coordination team efforts and identifies cross functional and activities and responsibilities between Medical Management and Long Term Services and supports staff. Works directly with Medical Directors to facilitate timely reviews, update, routing, and approval of applicable documents and reports. Participates in transition plans for Regional Center (RC) members. Builds and maintains relationships and collaborations with state agencies, advocacy groups, provider associations, and community based organizations. Communicate with multiple organizational departments to facilitate collaborative care of process improvement.

Duties

Provide on site training for L.A. County RC staff and may include individual education. Training topics include processes, initiatives that may impact people with intellectual and developmental disabilities. 

Act as liaison between RC staff, clients and Health Plan. Facilitate communication of RC staff barriers and issues and assist with resolution. This includes building and maintaining relationships and actively participate as a care coordination team member.

Manage projects related to improving access to care for seniors and people with disabilities. Conduct analysis from cases, ongoing onsite visits, meetings with Community Based Organization (CBO's) and meetings with the Regional Center clinical leaders to identify access barriers and share with health plan leadership recommend enhancements, and develop and implement process.  Assist with data and reporting needs. 

Staff disability-focused health fairs. Attend Health Fairs which may occur outside normal business hours. 

Perform other duties as assigned.

Duties Continued

Education Required

Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.

Education Preferred

Bachelor's Degree in Public Health or Related Field

Experience

Required:
Experience in field of social services, community advocacy.

At least  0-2 years demonstrated experience working with people with disabilities, seniors, low economic status populations, or other diverse communities, in settings such a s community-based organizations, healthcare organizations, social service agencies, clinical settings, or civic organizations.

Preferred:
Knowledge of managed care, previous experience with a health plan or managed care entity, an understanding of Medi-Cal and Medicare, and sensitivity to the vulnerable and diverse Los Angeles County population L.A. Care serves a plus. 

Experience working with people with intellectual and developmental disabilities strongly preferred.

Experience with the Regional Center system strongly preferred. Knowledge of healthcare and access issues for seniors and people with disabilities a plus. 

Skills

Required:
Excellent interpersonal communication skills. 

Excellent public speaking/public presentation skills. 

Proficiency with Microsoft Word, Excel, and PowerPoint. 

Effective time management, organizational and project management skills. 

Ability to communicate effectively with internal and external customers at all levels.  

Ability to effectively organize meetings, trainings and events. 

Ability to work some evenings and weekends. 

Ability to travel around L.A. County

Preferred:
Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.

Licenses/Certifications Required<