Sales Assistant

About SIO Logistics:

SIO Logistics stands as a premier third-party logistics and truckload shipping company, dedicated to delivering optimized solutions across dry van, flatbed, refrigerated freight, and other over the road freight solutions. Operating nationwide, we bridge our customers with an extensive network of vetted carriers, ensuring seamless and efficient freight movement. When businesses demand unparalleled supply chain management and state-of-the-art technology, they confidently "Send It Over" to us. Since our founding in 2016, we have upheld a commitment to exceptional service, consistently meeting and exceeding our customers' expectations.

Job Overview

We are seeking a detail-oriented Sales Assistant to support our Broker and Operations teams in a fast-paced 3PL brokerage environment. This role is essential for enhancing operational efficiency, improving client experience, and driving sales growth by handling critical, time-consuming tasks that do not require direct sales expertise. If you thrive in a structured support role and have an eye for logistics, communication, and customer service, we invite you to apply.

Key Responsibilities

• Operations Support

  • Monitor and track all active loads, proactively communicating updates to internal teams and customers.

  • Schedule pick-up and delivery appointments directly with shippers and receivers.

  • Identify and flag delays, accessorial issues, or disruptions to the operations team in real time.

• Client Communication

  • Provide timely status updates and appointment confirmations to customers.

  • Serve as a first point of contact for basic load inquiries and estimated time of arrival (ETA) checks.

  • Ensure clear and proactive communication during service exceptions.

• Sales Team Support:

  • Research and compile targeted lead lists based on broker and leadership criteria.

  • Assist with CRM/data entry for new prospects and business opportunities.

  • Follow up on cold leads or reactivation campaigns as directed by brokers.

• Administrative Tasks:

  • Maintain accurate load details within the TMS (notes, statuses, contact details).

  • Support document retrieval, including PODs, BOLs, and essential reporting tasks.

Qualifications:

• Entry-level experience in logistics, transportation, or customer service preferred.

• Strong organizational skills and attention to detail.

• Bachelor Degree Preferred

• Ability to work collaboratively in a support role, assisting brokers and operational leaders.

• Excellent written and verbal communication skills to ensure seamless client interactions.

Join Our Team:

If you are a driven and customer-focused professional with a passion for sales and account management, we invite you to apply for this exciting opportunity. Come be a part of our dynamic team and help us build lasting relationships with our valued customers.

Benefits Include:

• Comprehensive Benefits: Health, Dental, and Vision coverage

• Unlimited PTO: Flexible vacation policies

• 401k Matching: Secure your future with our 401k plan

• Career Growth Opportunities: No corporate ladder to climb

• Frequent Team Building Trips: Company offsite events

• Mental Resets: Take breaks to rejuvenate

• End-of-Year Bonuses and Awards: Recognition for your hard work

• Ongoing Competition Rewards: Additional incentives and team offsite events