Director of Rooms - Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Experience elevated luxury at Maui's most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort – and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.

About the role

Rooms Division at our iconic five‑star and five-diamond resort. This role is responsible for delivering exceptional guest experiences while driving operational excellence across all Rooms Departments. The ideal candidate is a strategic, hands‑on leader with a deep understanding of luxury hospitality, a passion culture, and a proven ability to inspire large and diverse teams. This position reports to the Resort Manager. 

 

What you will do   

•  Provide strategic and operational leadership for 300 employees in the Rooms Division consisting of the following departments: Guest Experience, Front Office, Guest Services, Reservations, Communications, Concierge, Club Lounge, Housekeeping, Laundry and Kids of All Seasons. 

•  Lead and oversee a full guest room renovation scheduled for this year, supporting and guiding the team through change while partnering with ownership, design, and construction to ensure on‑time, on‑budget delivery and a seamless guest experience. 

•  Partner with the Planning Committee to develop and execute short and long‑term operational strategies. Champion continuous improvement initiatives, including service innovation, technology integration, and sustainability practices. 

•  Lead, mentor, and develop department heads and managers; foster a culture of accountability, collaboration, and service excellence. 

•  Serve as an ambassador of the resort, maintaining a visible and engaging presence throughout the property, actively connecting with guests and driving guest experience metrics, including satisfaction scores, loyalty engagement, and service recovery outcomes. 

•  Ensure the highest standards of luxury service, cleanliness, and guest satisfaction through regular oversight and personal inspection of guest rooms, public areas, and back‑of‑house spaces, ensuring full alignment with Forbes Five‑Star standards. 

•  Collaborate cross‑functionally with Food & Beverage, People & Culture, Engineering, Sales & Marketing, and Finance to ensure seamless resort operations. 

•  Oversee the full Rooms Division financial performance, including staffing, labor management, scheduling, payroll, budgeting, and expense control for labor, supplies, and equipment. Ensure financial goals are met, while