Jobs and Careers
NA
Team Lead / Supervisor – Loan Servicing Support
Nationwide IT ServicesSaint Louis, United Statesfull_timeVerifiedPosted 11 Feb 2026
About the role
Team Lead / Supervisor – Loan Servicing Support
Location: St. Louis, MO (Onsite – Federal Facility)
Employment Type: Full-Time
Security Requirement: Background Investigation Required
Nationwide IT Services (NIS) is seeking a Team Lead / Supervisor – Loan Servicing Support for a potential opportunity supporting the USDA Rural Development Servicing Office in St. Louis, MO.
If you’re a detail-oriented leader who thrives in structured, compliance-driven environments and enjoys guiding teams to deliver high-quality results, this is an excellent opportunity to make an impact in a mission-focused federal program.Position Overview
The Team Lead will oversee day-to-day loan servicing support operations, ensuring production workflow, quality standards, and compliance requirements are consistently met. This role combines hands-on operational oversight with team leadership and performance management.Key Responsibilities
NIS is an IT and Management Consulting firm and a CVE-verified Service-Disabled Veteran-Owned Small Business (SDVOSB). We deliver value-added services to federal customers by leveraging technology, skilled professionals, and industry best practices to implement innovative and mission-focused solutions.
Benefits Include:
If you are ready to lead with precision, accountability, and purpose, we encourage you to apply.
Location: St. Louis, MO (Onsite – Federal Facility)
Employment Type: Full-Time
Security Requirement: Background Investigation Required
Nationwide IT Services (NIS) is seeking a Team Lead / Supervisor – Loan Servicing Support for a potential opportunity supporting the USDA Rural Development Servicing Office in St. Louis, MO.
If you’re a detail-oriented leader who thrives in structured, compliance-driven environments and enjoys guiding teams to deliver high-quality results, this is an excellent opportunity to make an impact in a mission-focused federal program.Position Overview
The Team Lead will oversee day-to-day loan servicing support operations, ensuring production workflow, quality standards, and compliance requirements are consistently met. This role combines hands-on operational oversight with team leadership and performance management.Key Responsibilities
- Assign and monitor daily workload across servicing support staff
- Track productivity and quality metrics to ensure performance goals are achieved
- Conduct quality control inspections and documentation reviews
- Coach, mentor, and support team members to drive continuous improvement
- Escalate operational or technical issues to Subject Matter Experts (SMEs) as needed
- Ensure strict adherence to documented procedures, federal guidelines, and compliance standards
- Maintain accurate reporting and workflow documentation
- Minimum 2 years of experience in mail handling, financial operations, or similar processing environments
- Supervisory or team lead experience preferred
- Strong organizational skills with the ability to manage high-volume workflow
- Excellent documentation and record-keeping skills
- High attention to detail and accuracy
- Ability to work in a structured, compliance-driven environment
- Comfortable performing repetitive, process-oriented work
- Ability to successfully complete a federal background investigation
- Lead a team supporting a mission-driven federal program
- Play a key role in maintaining operational excellence and compliance
- Stable, onsite position within a federal facility
- Opportunity to grow leadership experience in a structured government environment
NIS is an IT and Management Consulting firm and a CVE-verified Service-Disabled Veteran-Owned Small Business (SDVOSB). We deliver value-added services to federal customers by leveraging technology, skilled professionals, and industry best practices to implement innovative and mission-focused solutions.
Benefits Include:
- Medical, dental, and vision insurance
- Life and disability insurance
- 401(k) with employer match
- Paid holidays
- Paid time off (vacation and sick leave)
- Employee Assistance Program (EAP)
- Educational reimbursement
- Pet insurance
If you are ready to lead with precision, accountability, and purpose, we encourage you to apply.
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s