Work Place Flexibility: Onsite 

Legal Entity: Entergy Services, LLC 

Job Summary/Purpose

Responsible for providing process improvements, standardization, and operational guidance to all of Entergy's Reliability Control Centers. This job also adheres to corrective action program design in facilitating switching, tagging and clearance investigations, metric tracking and suggested improvements. This position will also actively engage in customer complaint root cause analysis and interface IT system changes including representing the Control Centers in all software scoping, development, testing, and implementation.

 

Job Duties/Responsibilities

1.      Actively interface and support all IT system changes including representing the Operations Centers in all software scoping, development, testing, and implementation.

2.      Provide Support in Outage Journey Investigations Associated with Customer Complaints.

3.      Review, Implement, and Audit of operational processes at the Operations Centers.

4.      Promote a safe work including use of Human Performance tools and CAP Analysis Tools

5.      Support emergency or storm restoration in assigned Control Center.

6.      Identify and address area of improvement for all Operation Centers utilizing the systematic continuous improvement process

 

Minimum Requirements

Minimum education required of the position

High School Diploma or equivalent.

 

Minimum experience required of the position

7+ years

 

Minimum knowledge, skills, and abilities required of the position

Strong knowledge of computers and related technology. Strong communication and organizational skills. Ability to take and understand directives and complete tasks. Excellent leadership skills. Strong decision making skills. Ability to manage multiple activities and changing priorities. Ability to work well under pressure. Self motivated and dependable team player. Ability to recognize hazards in the workplace and have the ability to mitigate the hazards. Ability to maintain and care for Company equipment properly and safeguard assets. Ability to meet the public in a pleasant and tactful manner and understand the importance of delivering a high level of customer service. Demonstrated acceptance of a diverse and inclusive work environment and customer base. Desired: Ability to recognize opportunities for process improvement and have the ability to enact change; Ability to lead and participate in problem solving teams as required.

 

Any certificates, licenses, etc. required of the position

None

Primary Location: Louisiana-Baton Rouge Louisiana : Baton Rouge 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 120175
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to