Software Delivery Manager

Software Delivery Manager

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Job Family Definition:

Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level. Includes but is not limited to development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market. Includes but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity.

Management Level Definition:

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:

• Leads and develops product support or solution(s) planning over the entire lifecycle, including conformance to pricing strategies, end-to-end service delivery, and sales readiness and associated processes Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
• Performs business analysis, identifies root causes, and develops recommendations/ solutions to drive business improvements.
• Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth.
• Responsible for revenue and margin contribution for a set of (more than one) solutions or services.
• Utilizes in-depth understanding of customer business and complex requirements to develop business cases, validate the solution, and demonstrate services added value.
• Utilizes technical and business skills to lead complex cross-functional activities that drive continuous growth of the services business.
• Provide mentoring and guidance to peers and lower-level employees.

Education and Experience Required:

• Typically, 5 years’ experience in Service Business Management directly related to business.
• Typically, a first-level university degree or equivalent work experience
• Basic experience in one of the related disciplines of delivery, solution architecting or business planning before taking a business management role.
• Expert level knowledge of the IT and services industry, outsourcing services is an advantage.
• Organizational, analytical, and communication skills
• Must be a US Citizen

Knowledge and Skills:

• Multi-tasking capabilities
• Executive-level Communication skills, effective listening skills
• Proper email and phone etiquette
• Exceptional organization skills, accuracy, integrity
• Time management, balancing workload and prioritizing, to work to deadlines and under pressure.
• Demonstrated ability to work under own initiative, make and own decisions based on offering best-in-class service at all times.
• A proactive approach to problem-solving and performance management
• Demonstrated analytical skills and a consultative approach.
• Ability to prepare and maintain reports.
• Result-oriented and innovative person, adaptable to change.
• Expert project man