DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

ADMINISTRATIVE ASSISTANT 2

Job Location:

Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Client Liaison Unit (CLU)
8620 North 22nd Avenue, Phoenix, Arizona 85021

Posting Details:

Salary: $16.0000 / Hourly ($33,280.00 Annually) 

Grade: 15

Closing Date: May 22, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced, highly motivated individual to join our team as an Administrative Assistant 2 for the Client Liaison Unit (CLU). Under the direction of the Family Assistance Administration (FAA) Benefits Support Team, performs a variety of administrative work of considerable difficulty as required to support the Client Liaison Unit (CLU). This position applies detailed knowledge of the overall Agency’s organizational structure in relation to the public benefits and services being sought or provided to Arizonans. Works independently and uses complex problem-solving and critical thinking with general instruction to complete a variety of projects using Word, data processing equipment, and other automated office equipment, while maintaining a calm and professional demeanor, while handling a high volume of calls from frustrated, irate customers.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Processing incoming and returned mail received by CLU, including updating addresses and other client information in HEAplus and AZTECS, resending notices with new addresses, and routing incorrectly routed interoffice mail. Prepare documents mailed into CLU for imaging, translate or submit for translation when appropriate, scan, and upload into the client’s case file.
• Clearing Auto Change Tracking System (ACTS) in AZTECS and assign AFN requests to a CLU worker based on rotation in the CLU database.
• Answer incoming calls for CLU, answer general inquiries, and route other requests to the appropriate staff. Monitor the CLU email box for incoming emails from clients and assign them based on the type of inquiry.
• Maintenance of RICOH printers; refilling paper, changing the ink and toner, clearing paper jams, and contacting RICOH as needed for additional maintenance. Utilizing CLU standard work and following fiscal responsibility, orders supplies and forms for CLU using an established DES ordering system.
• Compiles monthly workload statistics for CLU team members, compiles weekly metrics for the CLU, and provides them to the Benefits Support Team Leadership for the weekly huddle report-out.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Customer service practices and techniques to provide good customer service.
• Administrative, office, and clerical procedures.
• English language for sentence structure, composition, content, spelling, and g