Operations Assistant, Graduate and Professional Studies

PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God’s kingdom. We therefore encourage applications from culturally diverse candidates.

Benefits:

We are pleased to offer attractive benefits and resources. This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program.

Job Summary:

The Operations Assistant serves as the logistical backbone of the division, ensuring seamless day-to-day office performance, robust administrative support for leadership, and high-quality front-line service. This multi-faceted role coordinates campus facilities, manages student workers, supports division-wide events, and assists with key student success initiatives.
The ideal candidate is a proactive problem-solver, a master of organization, and an excellent communicator who can gracefully balance physical front-desk management with high-level administrative tasks.

Salary:
Pay range $20.91 - 22.58
Actual salary offered is determined by the candidate’s experience, education, skills, and other factors, including internal equity and university funding resources.

Schedule: 32 hours per week

Job Status:

Full time

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Job Description:

Leadership and Administrative Support

• Provide administrative and operational support to the Vice Provost, Operations Manager, and GPS leadership team to ensure the efficient execution of divisional priorities and initiatives.

• Manage complex calendaring and meeting coordination for the Vice Provost and GPS directors, including scheduling, logistics, agenda preparation, and follow-up support as needed.

• Coordinate food service, room reservations, technology needs, and event logistics for recurring leadership and divisional meetings, including Data Insights to Action, GPS Business Meetings, leadership retreats, and other strategic planning sessions.

• Process and track expense reports, reimbursements, purchasing requests, and related documentation across nine functional teams and multiple GPS leaders, ensuring compliance with university policies and deadlines.

Event Planning and Logistics

• Provide event planning and logistical support for major GPS events and experiences, including Summit, New Student Orientation, Regalia Pick-Up, staff recognition events, student engagement activities, and other divisional programs.

• Coordinate event logistics, including room reservations, catering, vendor communication, registration support, materials preparation, and on-site event execution.

• Serve as a liaison between GPS departments, University Events, third-party vendors, and Mission Valley Conferencing to ensure seamless event planning and execution.

• Manage inventory, ordering, storage, and distribution of promotional items and branded materials (SWAG) used by Enrollment, Admissions, Student Success, and divisional events.

• Participate as a member of the Summit Logistics Committee, assisting with planning, implementation, and event-day coordination.

Student Success and Enrollment Support

• Manage and monitor Early Alert notifications and tracking processes to support student outreach and intervention efforts.

• Coordinate withdrawal and leave-of-absence notifications, ensuring timely communication and appropriate routing to relevant departments.

• Serve as a first point of contact for Automatic Call Distribution (ACD) systems supporting Enrollment and Student Success teams, assisting with call routing and operational support.

• Provide administrative support for admissions and acceptance packet preparation and distribution processes as needed.

• Assist with operational tasks that support student-facing services and enhance the student experience throughout the enrollment and retention lifecycle.

Operations and Office Management

• Serve as a central operational resource for the GPS division, suppor