HR Customer Service Associate

Phillips 66 & YOU - Together we can fuel the future

 

As an HR Customer Service Associate, you’ll be the first point of contact for employees and supervisors seeking HR support. You’ll play a vital role in creating a positive workplace experience by delivering reliable, customer-centric solutions and clear information. You’ll thrive in a collaborative environment where your attention to detail and commitment to service help others feel confident and cared for. If you enjoy solving problems, building relationships, and making a real difference in people’s day-to-day work lives, this is the opportunity for you.

What You’ll Do

• Provide accurate support to employees and supervisors for HR tools, payroll, policies, and talent management.
• Handle HR inquiries via phone, web, or chat, using established procedures and digital systems to resolve questions efficiently.
• Perform data entry, maintain records, and ensure information is accessible and correct.
• Communicate clearly, follow guidelines, and escalate issues when needed, always prioritizing the customer experience.
• Collaborate with your team to create a welcoming environment and share knowledge.
• Suggest improvements to processes and contribute to knowledge articles.
• Manage sensitive HR data confidentially and support HR programs and services.
• Continuously look for ways to simplify and enhance HR service delivery.
• Build trust and solve problems with every interaction, making a positive impact on those you support.
• Exchange information with internal and external clients through courteous interactions.
• Carry out operational tasks and basic project responsibilities by following established processes.
• Delivers clear, multi-mode communications tailored to different audiences, promptly sharing relevant information.
• Builds strong customer relationships and delivers customer-centric solutions, responding promptly and securing support to resolve issues.
• Holds self and others accountable to meet commitments, adheres to policies and procedures, and takes steps to ensure work is done properly.

 

What You'll Bring – Required

• Legally authorized to work in the job posting country
• High School diploma or equivalent
• 6 or more months of experience working in customer service, a call center, or similar customer-facing role
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

 

What Makes You Stand Out – Preferred

• 3 or more years of experience in a Human Resources role
• Experience working in SuccessFactors or similar HR systems
• Good analytical skills and proven problem-solving abilities in a time-critical environment
• Motivated and self-directed, committed to providing a high level of customer service
• Proven team player with superior interpersonal, organizational, and communication skills

 

Compensation Range 

This position has a base salary range of $49,000- $59,840.

 

At Phillips 66, we are committed to pay transparency and competitive, equitable compensation. Each role is assigned a salary grade with a defined pay range, benchmarked against industry peers. Where a candidate offer falls within the posted range depends on the candidate's experience, skills, and alignment with the role’s requirements. Offers are made to ensure internal equity and market competitiveness. Our compensation programs are designed to reward performance and support career growth.

 

Total Rewards

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:

 

• Annual Variable Cash Incentive Program (VCIP) bonus
• 8% 401k company match
• Cash Balance Account pension
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
• Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

 

Learn more about Phillips 66 Total Rewards.

 

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are comm