BAC - Customer Service and Operations Support

Description

Do you get excited about great customer service, solving problems, and unlimited learning? If you also appreciate a supportive team culture, variety in your work, and making a positive difference while making a living, then you should join the Sprague family as a Branch Administrative Coordinator.

The Branch Administrative Coordinator's primary responsibilities are customer service, compliance, and problem solving. No day is ever the same! This position supports the Portland market and is based out of Portland, Oregon.

What you’ll do:

• Find ways to wow customers in every interaction
• Anticipate problems, offer solutions, and turn failures into wins
• Field requests, schedule services, and communicate changes to customers, technicians, and managers
• Make sure the office, technicians, managers, and customers are set up for success
• Keep scrolling for more details!

What you bring to this role:

• 2+ years customer service experience
• 1+ years working in a call center or professional office environment
• High school diploma or equivalent
• Attention to detail and high standards of work quality
• Hunger for knowledge and professional development
• Competitive approach to both individual and team performance
• Willingness to take on new challenges and seek out opportunities to improve business operations

What we do at Sprague:

Sprague Pest Solutions is one of the fastest-growing commercial pest control companies in the West, headquartered in Tacoma, WA. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect, teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention.

What you’ll get working here:

• Salary: $20-25/hr to start (depending on experience) plus annual bonus plan
• Pride in your work and the Sprague mission
• A supportive team environment based on family values
• Unlimited growth opportunities, with tuition assistance and leadership training
• Company-provided phone

Benefits:

• Health, Vision, Dental Insurance within 30 days of hire
• 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
• Paid time off: Personal time available day 1, holiday and vacation time after 90 days
• Child care assistance and college savings plan

All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.

Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Requirements

Education and/or Experience

• 2+ years customer service experience
• 1+ years working in a call center or professional office environment
• High school diploma or equivalent

Environment and Physical Demands

• Constantly sitting at a desk to operate a computer, telephone, and other office equipment
• Constantly communicating with internal and external customers by telephone, in-person, and over email
• Frequently walking and/or stooping to access files, equipment, and supplies
• Occasionally lifting up to 50lbs

W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.

Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.