Instructional Designer II

Who We Are

Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

 

Heatcraft Refrigeration is a long-standing leader in the world of commercial refrigeration, providing climate-control solutions. Their state-of-the-art manufacturing facilities in the cities of Stone Mountain and Tifton, Georgia, produce evaporators, condensers, compressor racks, and other top-quality refrigeration products for their six market-leading brands: Bohn, Larkin, Climate Control, Chandler, Magna Industrial and InterLink. Heatcraft products are primarily used to preserve food and other perishables in supermarkets, convenience stores, restaurants, warehouses and distribution centers, in addition to other applications such as data centers, pharmaceutical and industrial process cooling.

What Drives Success

The Instructional Designer II is responsible for designing, developing and maintaining training materials that support organizational learning needs. This role works closely with subject matter experts and internal stakeholders to create clear, engaging and accurate learning solutions. The position primarily supports execution of training initiatives, content updates and development of learner materials across instructor-led, digital and blended formats.

 

Key Responsibilities

Design & Development

• Develop learner-centered training materials, including participant guides, instructor guides, job aids and multimedia content.
• Translate complex technical or operational information into clear, visually effective and learner-friendly training materials.
• Apply instructional design principles and adult learning practices to create engaging and practical learning experiences.

Collaboration & Content Accuracy

• Partner with subject matter experts to gather information, validate accuracy and align training content with business needs.
• Revise and maintain training materials in response to product, process, system or policy changes
• Support the development, organization and rollout of new and existing training programs.

• Support course development QA by reviewing content for accuracy, instructional alignment and accessibility.

Evaluation & Improvement

• Use learner feedback, assessment results and stakeholder input to improve training materials and overall learner experience.
• Assist in tracking learning effectiveness, completion data and performance outcomes to support continuous improvement.

What We Are Looking For

Education & Experience

• Bachelor’s degree preferred, or an equivalent combination of related education and experience.
• 2–3 years of experience in instructional design, content development or a related learning role.
• Experience in HVACR or a similar technical industry preferred but not required.

Skills & Competencies

• Working knowledge of adult learning principles and instructional design methodologies.
• Proficiency with Articulate 360 required. Experience with Adobe Creative Cloud (including Premiere Pro and InDesign) preferred.
• Strong skills in Microsoft Office (Word, PowerPoint, Excel).
• Excellent written, verbal and interpersonal communication skills.
• Ability to manage multiple tasks, meet deadlines and collaborate effectively with SMEs and stakeholders.
• Adaptable, detail-oriented and open to feedback in a collaborative work environment.

Portfolio of relevant work preferred. In place of a portfolio, candidates may be invited to complete a short practical exercise to demonstrate their approach.

What We Offer

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $65,000-$85,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

 

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription dru