(USA) Senior Director, Claims Management

Position Summary...

The Senior Director, Walmart Claims Services Strategy and Transformation, is responsible for working with the Vice President and fellow Senior Directors to set the strategic direction, operational excellence, and lead transformation of the Claims Services department. This leader will drive innovation, process improvement, and best-in-class claims management, ensuring alignment with industry best practices and Walmart's business objectives. The role requires deep industry expertise in claims operations, program management, financial oversight, stakeholder engagement, and talent development.

You will collaborate closely with Claims, Legal, Risk, Finance, and Technology teams to design advanced analytics, deliver insights, and drive measurable improvements in the claim's lifecycle. This role is ideal for someone who enjoys strategic thinking and has strong stakeholder influence.

About Walmart Claims Services Team at Walmart
Walmart Claims Services (WCS) is dedicated to delivering efficient, accurate, and customer-focused claims management across enterprise. The organization is responsible for overseeing the end-to-end claims process, ensuring timely resolution and compliance with all regulatory requirements. WCS partners closely with internal teams and external stakeholders to drive operational excellence, mitigate risk, and support Walmart's commitment to integrity and service.

What you'll do...

An individual must be able to successfully perform the essential functions of this position with or without reasonable accommodation.
  Key Responsibilities Include:

• Developing master transformation workplans across multiple workstreams of Walmart Claim Services, specific to and workers compensation, general liability, auto liability, and property claims.
• Partnering with Senior Directors of claim operations, systems, data, analytics, strategy and finance to document current state process and future state needs.  Build journey maps for how process and roles will change through transformation.
• Acting as deep subject matter expert in implementing industry emerging best practices and innovative solutions, inclusive of generative-AI and process automation to streamline claims operations and improve financial outcomes.
• Ensuring transformation remains within compliance with  regulations and Walmart's internal standards.
• Collaborating with business partners to identify opportunities for process improvement and cost savings.
• Providing exceptional service to associates, customers, and partners throughout the claim's lifecycle.

Program Definition & Management

• Define and implement program strategies impacting the entire claims domain, incorporating business requirements and priorities.
• Set goals, stage gates, critical delivery paths, and key deliverables for large-scale, cross-functional claims and transformation programs.
• Prepare benefits realization plans and ensure alignment with organizational objectives.

Program Estimation & Risk Management

• Identify and allocate internal and external resources for program success.
• Anticipate risks and challenges, communicate proactively with stakeholders, and develop scenario-based corrective actions.
• Define and track performance measures and milestones, generating improvement plans as needed.

Stakeholder Influence & Consensus Building

• Build consensus in sensitive situations, presenting conflicting perspectives constructively.
• Confidently present to organization-wide audiences, leveraging data, analytics, and financial acumen.
• Serve as a trusted advisor, influencing stakeholders to take necessary actions and coaching others in effective communication.

Financial Management

• Create, manage, and monitor program budgets for multiple initiatives.
• Oversee delivery schedules, cost expenditures, and manage delays with stakeholders.
• Project ROI and define financial performance metrics for programs

Program Monitoring & Control

• Define performance objectives and metrics for tracking progr