Customer Engineering Manager

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

https://www.bosch.us/careers/why-bosch/culture-and-benefits/

https://www.myboschbenefits.com/public/welcome

Job Description

The Customer Engineering Manager for Product Area Tools (PAT) is responsible for leading the North American engineering organization focused on specialty tools and equipment, one of 4 Product Areas of the Bosch Automotive Service Solutions Business, a business unit of Bosch Automotive Aftermarket Division. The role is responsible for setting and managing the R&D budget, staffing, leading engineering associates and ensuring execution on design, development and maintenance of the tools and equipment portfolio of the business unit in both the Original Equipment and Independent Aftermarket Channels.

• Direct target line responsibility for leading the engineering (R&D) department in North America. In addition, lead global engineering activities for the products with engineering ownership or center of competence set in North America.
• Responsible for an engineering budget of $4 million U.S. dollars to develop the needed product portfolio generating approximately USD$200 million in revenue in North America and global regions with NA-based OEMs.
• Active leadership and hands-on contribution defining product related changes in line with Business Unit and Product Area strategy as well as growth and profitability targets
• Develop competencies and capabilities to reach time to market, price and quality standards while ensuring cost competitiveness of engineering services and final products.
• Responsibility for product development in response to specific customer requests and market demands, launch new specialty tools and equipment in the OES & IAM markets
• Leads engineering team in development of responses to customer requests for quotations
• Leads interaction with manufacturing engineering to optimize cost, production time, product cost and make/buy decisions
• Interact across Product Areas and Supporting Functions to optimize speed of New Product Introduction (NPI)
• Support engineering activities in localization initiatives across global engineering boundaries.
• Represents engineering towards customers in all technical matters in all channels.
• Align engineering capability and resource competencies with the strategic direction and evolution of tools and equipment portfolio.
• Ensures department is managed in accordance with policies, principles, and procedures established by Bosch Central Directives as well as adherence to industry and legal certifications.
• Ensures compliance with legal requirements such as Prop65, REACH, ROHAS, etc.
• Identifies weaknesses, recommends and implements strategies to improve development tools, associate capabilities and cross-functional interaction of engineering team.
• Active participation on the annual strategy review and budget planning for the PAT engineering team.
• Assesses and develops the department personnel; manages for performance, upgrades when possible; ensures associate training needs are identified and addressed, including assignment and completion of mandatory compliance training.
• Drives continuous improvement through all aspects of the Engineering function.

Qualifications

Required:

• Bachelor’s degree in Engineering. Mechanical engineering degree preferred.
• 7+ years relevant work experience with minimum 3+ years of experience leading engineering teams.
• Communication and experience working with global engineering teams.
• Demonstrated experience and success working in a fast-paced, matrix environment satisfying multiple customers.
• Proven track record of meeting commitments with the highest standards of ethics and integrity.
• Effective leader with ability to develop, coach and mentor
• Knowledge of DFMEA, FEA, Risk Assessment and Problem solving tools.
• Proficient in Microsoft applications.
• Effective communicator.
• Result orientation and connection of the engineering activities with profitability and growth.
• Take responsibility and ownership.
• Lead team with integrity and respect.

Preferred:

• Experience with automotive repair service.
• Customer management skills (experience with direct contact to customers).
• Experience with Bosch engineering processes and tools, including familiarity with applicable SAP in