(USA) Manager, Operations– Retail Electric Vehicle (EV) Charging Omnichannel Programs

Position Summary...

In the Manager, Internal Omni Programs position, you will serve as a Strategy Manager and play a critical role in ensuring an exceptional omnichannel customer experience for Walmart's expanding retail electric vehicle (EV) charging network. You will be responsible for managing relationships with internal stakeholders, analyzing the retail “halo effect”, and establishing feedback loops for continuous improvement of connected offerings.

This position reports to the Director, Omnichannel Strategy and is based in Bentonville, Arkansas.

About the Team
The Walmart Energy Transformation team is a newly reimagined group reporting to the COO of Walmart US and the Chief Sustainability Officer, focused on achieving Walmart’s regenerative energy goals. Comprised of seasoned energy veterans, the team collaborates across various Walmart departments to support decarbonization efforts. They are innovators and change agents with diverse backgrounds in utilities, banking, clean energy consulting, and more.

What you'll do...

•            Engage with internal stakeholders on Walmart’s electric vehicle (EV) charging network

•            Establish and nurture robust relationships with internal partners to advance EV charging objectives and deliver value to shareholders, customers, and associates

•            Execute the omnichannel strategy and continuously adapting to evolving market trends and conditions

•            Deliver structured insights and analysis derived from both qualitative and quantitative data.

•            Develop business cases and conducting ad-hoc analyses to propose new initiatives

•            Gather and analyze customer feedback from various sources, including contact center call logs, Plugshare reviews, surveys, and social media

What you’ll bring… 

•            Project management and coordination experience with cross-functional partners

•            Proficiency in utilizing data, insights, and analytics to generate compelling narratives for internal stakeholders

•            Expertise in executive-level storyboarding and presentation skills

•            A customer-centric approach with an unwavering passion for enhancing the customer experience

•            Proven success in matrixed organizations, collaborating effectively with stakeholders across multiple domains

•            Strong proficiency in EV charging or energy domain knowledge is highly desired

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. 

Equal Opportunity Employer  

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people. 

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury