Regional Director, Commercial Cleaning Operations - Westlake, Ohio

Join Our Team at MasterCorp, Inc.!
At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

The Resident Regional Director (RRD) is responsible for the operations of multiple offices or locations within a client contract.  The RRD provides leadership, motivation, accountability, and development of all MCS associates and ensures the client account is meeting quality standards as well as financial objectives. The RRD is responsible for identifying sales opportunities through expansion of client and referral business. The RRD ensures client accounts are meeting contractual obligations, company policies and procedures are followed, and inspires a positive work culture.

OUR VALUES

Every Associate must demonstrate our values of: 

• INTEGRITY – We never compromise on our word. We act with transparency – we are a trusted partner.

• PRIDE – We are proud of our people, and they are proud to work for MasterCorp.

• QUALITY – We do things the right way and strive to continuously improve.

• DEPENDABILITY – We keep our promises. We are accountable for our actions. We meet or beat our deadlines – you can count on us.

• RESPECT – We value and appreciate every member of our team. We treat each other as we wish to be treated ourselves.

COMPETENCIES REQUIRED:

• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. 

• Develops Talent – Develops people to meet both their career goals and the organization’s goals. 

• Financial Acumen – Interprets and applies understanding of key financial indicators to make better business decisions. 

• Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals.

• Organizational Savvy – Maneuvers comfortably through complex policy, process, and people-related organization dynamics. 

• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions. 

• Drives Results – Consistently achieves results, even under tough circumstances. 

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead the client relationship within the approve budget, while providing the client with the maximum value.

• Identify potential expansion of business, generates proposals and closes new business to achieve the financial and sales goals for the assigned area per right client right terms.

• Collaborate with MCS Business Development to review all RFP’s, pricing and service agreements.

•  Maintain database (Salesforce) for prospects and new business.

• Attend networking events and participate in trade associations.

• Develop and maintain client relationships to ensure client satisfaction and retention. 

• Ensure daily notes from field are reviewed with operations teams

• Respond promptly and accurately to customers’ emails throughout the day.

• Oversite of payroll to ensure timely and accurate submission.

• Conduct weekly operations meetings and monthly training sessions.

• Partner with Operations team to correct service deficiencies; and, if needed, walk sites with Operations team during and after business hours.

• Develop and implement sustainable action plans as required.

• Perform monthly P&L review with the operations teams.

• Manage and ensure effective communication between facility locations, Office Management, and all corporate departments.

• Develop and implement onboarding schedule for all new hires and account transition.

• Manage performance of operations teams, including evaluating, coaching, developing and disciplining members as needed.

• Effectively use and understand MasterCorp’s scheduling program, MasterMind.

• Provide oversite and utilize to ensure managers are effectively controlling labor and all other expenses per corporate budget.

• Review and approve subcontractor invoices to ensure accuracy and set budgets.

• Effectively manager subcontracto