Senior Distribution Operations Site Lead

ResMed is expanding its American distribution operations, opening a new facility in Indianapolis in 2027. 

As Senior Distribution Operations Site Lead, you will lead and oversee all distribution operations at our Indianapolis site, ensuring excellence across inbound and outbound logistics, inventory management, and shipping execution. In this role, you will build, mentor, and develop a high-performing team while driving strategies and processes that enhance efficiency, accuracy, and customer satisfaction. You will design and track key performance indicators (KPIs) to measure operational effectiveness and ensure continuous improvement through data-driven reporting and analysis. Beyond operational leadership, you will play a critical role in shaping a workplace culture that reflects ResMed’s values, fosters collaboration, and supports professional growth across the team.

Let’s talk about Responsibilities: 

• Lead Facility Start-Up: Oversee end-to-end operational readiness of the new Indiana Distribution Center, including site commissioning, equipment installation, systems integration, and alignment with ResMed’s global standards

• Operational Leadership: Establish and manage day-to-day distribution operations (receiving, storage, order fulfillment, shipping), ensuring compliance with safety, quality, and service-level objectives

• Team Development: Recruit, train, and lead a high-performing operations team, fostering a culture of accountability, continuous improvement, and employee engagement

• Cross-Functional Coordination & Travel: Partner with corporate stakeholders (GSA, GTS, Real Estate, Finance, Supply Chain, etc.) and travel to other DCs and vendor sites as needed to ensure consistent practices and knowledge transfer

• Performance & Scalability: Drive KPIs, cost efficiency, and scalability strategies to support long-term growth—optimizing labor, automation, and facility utilization while ensuring customer-centric service.  Provide support, mentor, and motivate your hourly workforce 

• Facility Compliance & Safety: Provide support in ensuring that Indiana DC meets all regulatory, environmental, and health & safety standards, including OSHA requirements and company-specific compliance programs

• Startup Project Management: Partner with stakeholders to lead critical milestones of the facility startup such as vendor management, SOP development, WMS/automation go-live, and stabilization of operations during the ramp-up phase. Oversee and assist inventory control to ensure accountability of materials and goods 

• Establish appropriate communications (content and frequency) with team to align focus and efforts with organizational and customer needs

• Establish and/or modify operational methods and procedures as needed 

• Recommend changes to policies and procedures to improve area of responsibility or organization as a whole 

• Budget & Cost Control: Develop and manage site-level operating budgets, capital   expenditures, and cost-reduction initiatives to deliver on financial and ROI targets

• Technology & Automation Ownership: Oversee implementation, optimization, and    ongoing performance of automation systems (e.g., robotics, conveyor, WMS) to drive efficiency and scalability

• Business Continuity & Risk Management: Assist with establishing contingency plans, disaster recovery protocols, and risk mitigation strategies to protect the facility and ensure uninterrupted service

• Stakeholder & Com