Business Process Manager-Premier Bank

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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Business Process Manager-Premier Bank

What Does a Great Business Process Manager-Premier Bank do at Fiserv?

Join Fiserv’s Client Care Team! We are looking for a dedicated and skilled Business Process Manager to make a meaningful impact on our clients’ operational efficiency and compliance strategies. If you are a proactive problem-solver with a passion for customer service, we want you on our team! As part of the Client Advisory team of Subject Matter Experts, you will play a crucial role in fostering client relationships, enhancing their experience with our solutions, and identifying opportunities for improvement to streamline operations.

What you will do:

• Partner with clients to understand their objectives, providing tailored solutions and guidance.
• Lead in-person and virtual training sessions on best practices to ensure clients effectively utilize Fiserv products.
• Review client processes to align solutions with their expectations and operational goals.
• Document interactions, challenges, and solutions to foster strong client relationships.
• Gather and communicate customer feedback on enhancements for team follow-up.
• Troubleshoot and simulate client issues to efficiently resolve operational difficulties.
• Collaborate with cross-departmental personnel to offer technical assistance and resolve inquiries.
• Work closely with Account Managers and Client Partners to monitor service and product performance.

What You Will Need To Have:

• Bachelor’s degree in Business Administration, Finance, or a related field preferred, or equivalent work experience.
• 2-3 years of experience with Fiserv Premier applications, focusing on Application Support (Integrated Teller, BPM, Director, Security Control Module).
• 2-5 years of experience in banking operations or back office.
• Ability to travel domestically up to 60% of the time.

What Would Be Great To Have:

• At least three years of experience in client or customer service support.
• Experience in training is a plus.

Salary Range

$57,300.00 - $98,200.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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