Collection Specialist - REMOTE

Labcorp is seeking a Client Collections Specialist to join our team! Labcorp's Revenue Cycle Management Division is seeking individuals whose work will improve health and improve lives. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then Labcorp is the place for you!  

Collection Specialist

Job Description  

This Collections Specialist will join our Client AR, Collections team in RCM. This position will work with physician offices, hospital laboratories, attorneys, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Collections Specialist will provide product education, offer payment plan agreements, settlements and handle a wide variety of questions while ensuring a world-class customer experience and meeting the goal of reducing >60day balances. The ideal candidate will be motivated to work with a customer centric team in an innovative company.  

RESPONSIBILITIES  

• Follow SOP’s reducing aging AR >60day balances. 

• Outreach to customers by phone, emails and/or letters. 

• Handle sensitive information in a confidential manner  

• Preparation for updates on resolution to various levels of leadership 

• Document all activities/attempts to reduce balances. 

• Preparation of placement packages for outside attorneys for possible litigation.  

• Communicate via telephone with a operations management, physicians, attorneys and internal customers.  

• Utilize tools to obtain better billing information 

• Performs research and evaluation of complex projects and assignments requiring advanced knowledge and experience to identify and measure process financial implications. 

• Analyzes and determines areas for improvement and education. 

Minimum Qualifications:

• High School diploma or equivalent required
• Minimum 1+yr prior work experience required
• Prior Billing Collections experience strongly preferred (particularly in Client Billing- hospitals, commercial, etc)
• Previous RCM experience preferred

• REMOTE work:
  • Must have high level Internet speed (50 mbps) connectivity
  • Dedicated work from home workspace
  • Ability to manage time and tasks independently while maintaining productivity

Application Window Closes:  4/17/2025

Pay Range: Pay Range: $15-15.50/hr. (State minimum wages apply if higher)

Shift: Mon-Fri, 8:00am - 5pm Eastern Time

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.  

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN &a