Assistant Director of External Communications

Date Opened: Tuesday, March 11, 2025 12:00 AM

Close Date: Tuesday, March 25, 2025 12:00 AM

Department: Charlotte Communications Department

Salary: $81,178.59 - $101,473.24 Commensurate with Experience

SUMMARY

The Assistant Director of External Communication in the Charlotte Communication and Marketing (CC&M) Department reports to the Deputy Director and is primarily responsible for overseeing the execution of the strategic vision of the City of Charlotte’s communication to the public. This position provides guidance and management on various projects and is responsible for supervision of the public relations and web teams.

Roles and Responsibilities include

• Ensuring PR and web projects are meeting budgets, timelines and brand requirements.
• Reviewing and assisting in development of PR service proposals and requests.
• Developing trusted relationships with citywide staff and vendors to provide exceptional service to clients in relaying complex messaging to the public.
• Collaborating with PR and web staff to plan the overall strategies and workflow.
• Providing opportunities for mentorship, professional development and training for PR and web staff.
• Helping PR and web teams overcome obstacles and working closely with the Deputy Director to offer solutions.
• Monitoring and reporting results of team efforts and proposing actions for the future.

Knowledge, Skills and Abilities

• Excellent interpersonal, verbal and written communication skills.
• Proven success with client relationships or project management.
• Hands-on experience in setting strategy and reporting results with organizational leaders.
• Experience managing client support and planning.
• Proficient in analyzing data to drive decisions and campaigns.
• Excellent leadership and organizational skills.

Preferred Qualifications

• Strong background in Web design and PR
• Project Management experience
• Ability to cultivate strong client relationships
• Leadership experience

High School Graduate or Equivalent and Seven Years of Experience

or

2 Year College Degree and Five Years of Experience

or

Bachelor's Level Degree and Three Years of Experience

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making the job application process accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modification will be provided. To make a request, please email