Branch Manager

Description

About M&D

For the past 80 years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.

Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.

Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.

The Branch Manager will direct and supervise the staff and day-to-day operations in the assigned branch location, ensuring delivery of quality customer service and achievement of sales or productivity goals.

Supervisory Responsibilities:

• Attract, trains, and retains qualified candidates for all roles.
• Create and maintain a positive and engaged work environment.
• Oversees the day-to-day workflow of the branch.
• Conducts performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustment as appropriate.
• Conduct daily team meeting with branch staff to clarify daily activities.
• Coordinate employee work schedules and control overtime expenses.
• Resolve employee conflicts, address corrective actions, and work closely with the Human Resources department.
• Collaborates with Division Manager to set performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
• Prepare and provide performance and production reporting to the Division Manager.

General Responsibilities:

• Direct the purchase and maintain adequate core inventory for rebuilding and remanufactured products.
• Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives.
• Identifies training needs and opportunities; develops and implements a plan for meeting those needs.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Answer incoming sales calls as needed to complete business transactions.
• Enter sales and lost sales into the ERP system.
• Create workorders and invoices as needed.
• Complete and/or oversee daily reconciliations and bank deposits.
• Participates in community activities to promote the organization and to build goodwill.
• Inventory control including:

1. Inspecting order accuracy before accepting vendor deliveries.
2. Perform quality checks on inventory.
3. Conduct cycle counts.
4. Report discrepancies to leadership.
5. Follow all company policies as it relates to Loss Prevention.

• Performs other related duties as assigned.

Requirements

• High School Diploma required; Secondary Education preferred.
• Knowledge of Diesel Engines and their components.
• At least three years of experience working in branch operations. One year as an Assistant Branch Manager, Shop Manager, or Sales Lead is highly preferred.
• Proficient with Microsoft Office Suite or related software.
• Experience with Salesforce is a plus.
• Experience with ERP platforms is a plus; Epicor Prelude is utilized by the organization.
• Experience with Inventory Control.
• Excellent leadership and management skills.
• Excellent sales, customer service, and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate.
• Champion all safety policies.
• Bilingual in English and Spanish.