FC Operations Manager

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Job Overview:

The Inventory Control Manager has complete responsibility for overall Fulfillment Center Inventory Control and Quality Assurance, working directly with Department Managers or Operations managers to ensure measures are in place to reduce and mitigate possible inventory accuracy discrepancies. They will provide leadership and direction in a high volume outbound, B2C small parcel environment. They will supervise and coordinate activities of Inventory Control workers to include maintaining a safe, effective, and orderly work environment, scheduling, continuous process improvement and maintaining positive vendor relationships.

Essential Duties and Responsibilities

• Ensure key performance metrics are reviewed on a daily, weekly, or monthly basis and perform detailed analysis on behaviors and processes impacting inventory integrity
• Possess or gain expertise in key process paths and exception handling ensuring that process discipline is adhered to across all shifts and departments
• Measurement of quality and inventory transaction integrity accuracy while providing feedback to the Operations Team
• Partner with Area Managers and Operations Managers in the communication of policies in accordance with standard work
• Coordinate maintenance and random counts in accordance with FC count strategies ensuring compliance and consistency with SOX and other requirements including FDA recall notifications and documentation procedures
• Plan for and identify root causes of inventory deviation through cause-and-effect analysis
• Review and analysis of customer defect data with development of corresponding action plans to reduce defects
• Lead and supervise a team of area managers (front-line supervisors) and hourly associates in Inventory Control / Quality Assurance operations within the FC
• Responsible for the overall direction, coordination, and evaluation of the operation
• Carrying out Managerial responsibilities in accordance with the organization's policies and procedures
• Drive process improvements and the ability to keep pace with our explosive growth while motivating others to reduce shrink
• Candidate must be able to teach, educate and influence managers and associates on the importance of inventory control and quality assurance
• Optimizes storage requirements and modifies bin configuration to facilitate productive operations and maintain inventory integrity
• Partner with Sr Operations Manager and Department Managers to identify and understand key projects, initiatives system enhancements and drive results
• Work with loss prevention to establish, influence and adhere to loss prevention policies and procedures
• Participate in Network-wide quality initiatives when applicable

Basic Qualifications

• 3-5 years Inventory & Quality Assurance Management experience
• Experience with WMS systems, knowledge of High Jump Workspace a plus
• Possess strong verbal and written communications skills
• Strong analytical, math, data analysis, listening & communication skills
• Must be resilient, focused problem solver and self-starter with the ability to multi-task and prioritize in a complex environment
• Proven ability to influence without authority at all levels of the organization
• Capable of working the entire MS Office suite, especially Excel
• Strong understanding of finance and accounting functions and understands inventory/accounting relationships
• Strong commitment to employ