MiSO Partner Strategy & Operations Manager

About the team

Zillow Group’s mission is to build the world’s most trusted and vibrant home-related marketplace. Our largest business unit, Premier Agent, connects consumers who are looking to buy or sell homes to real estate agents who can help them do so.

In this role, you will be a key contributor in the Seller Connections Partner Strategy & Operations team. This team is passionate about building a network of successful real estate agent partners who provide consistent, outstanding service to home sellers. We actively identify, validate, and implement improvements to all aspects of the partner journey. We are leading the refinement of the partner conversion strategy for Zillow’s seller business across Product, Operations, and Sales. We are heavy hitters who move fast, think big, and team up to deliver results with our closest partners in Business Intelligence, Product Management, Business Operations, and Marketing. Come join us!

About the role

You will contribute to the success of the Premier Agent business by crafting and driving the partner agent related program within Zillow’s new Seller business, focusing specifically on increasing closed transactions between home sellers on Zillow and the Premier Agent partners we connect them with. You will help set and implement the strategy for increasing conversion across the home selling funnel (from initial inquiry to connecting with a listing agent to sale closed) by partnering with our Analytics, Product, Marketing, and Frontline Enablement teams to diagnose the causes of funnel leakage and implement solutions that move the needle.

Are you highly motivated with a drive for action and have the ability to rally internal collaborators around strategies? As the subject matter expert on partner conversion drivers, you will lead the development of critical business initiatives that improve the performance of our rapidly growing partner listing network and lead to more customers choosing to sell with a Zillow Premier Agent partner.

The Partner Strategy & Operations Manager is excited to navigate ambiguous work, using a hypothesis-driven approach to solving business problems. They work generously with others and enlist the right mix of cross-functional teammates to get things done with quality and excellence. Most importantly, they are a strong communicator that can adapt communications by audience and goal and excel at turning the lights. The Partner Strategy & Operations Manager works closely with Analytics to seize opportunities and implement solutions to improve the performance of our listing partner network. An emphasis will be placed on identifying the standard methodology inputs of our strongest performers and using this to create SOPs & coaching materials aimed at universally up-leveling the output of all partners.

Responsibilities:

• Build and publish sources of truth on partner standard processes that drive conversion at every stage of the funnel by using research, data analysis, business knowledge, and intuition for partner behavior.
• Explore and validate pivotal initiatives for our partners that can be incorporated into the broader business strategy. Translate your ideas into action by developing strategic insights through problem-solving, data interpretation, and internal/external research and creating a recommendation. Test it out by creating strategic pilots and/or proofs-of-concept.
• Develop and operationalize initiatives to enhance the partners' performance at scale with measurable success. Present the value proposition, secure working group consensus, develop plans, test pilots, and contribute to the implementation of scalable solutions end-to-end.
• Interpret data provided by analytics, data science, and economics teams to keep a pulse on the health of our Premier Listing conversion funnel and use the insights to drive improvements.
• Build trusted relationships and partner closely with Sales, Marketing, Product, Operations, and Data Science teams to bring ideas to life.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $103,200.00 - $164,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations.

In addition to a competitive bas