Ops Analyst, Quality Analytics

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.

 Operations Analyst- Data & Reporting, Quality Analytics  

Being an Operations Analyst requires a diverse set of skills to effectively gather, interpret, project, and communicate data-driven insights. Crucial part of analysis and reporting is collecting accurate reliable data. The Operations Analyst will work hand in hand with the Quality Engineering team, Defect Management and report into the Trials Manager. He/she will work closely with various quality & engineering teams across the Comcast/Sky/NBCU family of companies by supporting core initiatives, building collaborative working groups, sharing knowledge, expertise, and tooling. This role will assist in the development and design of new reporting tools and dashboards to showcasing the collective output of the quality and trials teams to our leadership group across the Global Streaming Platform organization.

Key to this role is a person with an analytical mindset and the ability to examine data, identify trends, patterns, relationships and draw conclusions from the information on gaps, and identify areas of improvements and need for establishment of new processes. Analyst must exhibit Data Management skills in ability to clearly define type of data to be needed, and the specific metric to be measured to ensure it aligns with the project’s goals and objectives. Must have attention to details in spotting errors, inconsistencies, or irregularities in data, as accuracy is crucial for producing reliable insights. Analyst must constantly monitor data collection process to identify any potential issues, enhancements, or inconsistencies in the data source, (Jira) and make updates to, SQL queries, effected by changes in JIRA database, forms, fields, flows, to allow for timely corrective actions and ensuring data accuracy throughout the project needed for reliable reporting. Analyst must have the capability to manipulate and prepare the data in more agile ways that respond to business needs more quickly and effectively and can be projected to the executives. Analyst must have quantitative skills in working with numbers and data, including statistical analysis, data modeling, along with data visualization skills in being able to present holistic data in visually compelling manner through graphs charts to aid understanding and decision making by executives.

• Align with QA Engineering, Defect Management, Trials and Operational QA teams to support data collection, integration and reporting strategies
• Build and maintain dashboards and tools from various data sources and systems including but not limited to Adobe Analytics, Jira, Confluence, and Test Rail
• Demonstrable experience with agile delivery methodology, test tools and defect management
• Assist the Defect Manager in gathering feedback from PMO, QA and engineering teams to drive alignment and resolutions
• Ensure that all data and quality metrics are accurately reflected in all deliverables
• Assist the Trials team with reporting enhancements to deliver robust quantitative data insights  
• Take ownership of