Senior Manager Sales

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Do you have a passion to create amazing customer experiences? Come join the Genesys management team!

As the Sr Sales Leader, you’ll be a senior member of the team, you will have the opportunity to develop a business, and implement a comprehensive program for many of our largest global customers, help develop our strategic partners and be part of an exciting team. 

What you’ll bring to the table:  

To be effective in this role you will need to have a demonstrated experience in developing strategic, executive relationships with customers. You’ll need to have several years of enterprise sales experience, including guiding sales teams (Cloud / SaaS preferred). You will need to have demonstrated the ability to work with partners and develop excellent partner relationships. Ideally, you will have in-depth knowledge of the conversational AI and Customer Experience.

Some details about what skills and experience you’ll need:  

• Self-starter and someone who is excited by the idea of creating and bringing new business 
• Management experience within the enterprise account space, especially in key industries such as Telco, Banking, Financial Services, Retail.
• Demonstrated experience managing and developing a team of sales representatives including recruiting, hiring, and coaching a team to successful outcomes 
• Demonstrated experience communicating, negotiating, and helping Account Executives close deals with key executives and stakeholders 
• Ability and desire to participate in strategic and tactical planning for the team, region and Global.
• Be a "High Energy", goal-oriented achiever and a team player willing to work in a demanding and dynamic environment.
• Be a “Growth-Mindset” leader who can elevate cross-functional teams.
• Ability to lead complex sales cycles, with an experience of successful revenue attainment 

Minimum Requirements:  

• 8+ years of sales experience and management experience, preferably in SaaS/Cloud businesses 
• Exceptional customer management and communication skills 
• Highly organized and able to manage multiple opportunities and sellers 
• Fluency in Spanish and English languages
• Ability to travel frequently. 

#LI-Hybrid #LI-MC1

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specifi