Client Services Supervisor

Client Services Supervisor

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities.  As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio. 

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.

Summary of the Position:

Tishman Speyer is seeking to hire a Client Services Supervisor. The Supervisor will be responsible for maintaining staffing records and monitoring day-to-day operations of Cleaning maintenance staff while ensuring to cultivate positive and lasting customer (tenant) relationships. The Client Services Supervisor will work to create and maintain an attractive and welcoming environment while upholding Tishman Speyer’s cleanliness standards within our buildings.

Key Responsibilities:

• Cultivate strong and positive relationships with tenants as result of timely responses to various issues and complaints.

• Must be on call 24 hours in order to respond to emergencies such as floods, fire and snow.

• Continuously strive to develop and implement programs that increase productivity and profitability.

• Ensure proper safety training of the Cleaning team which includes OSHA compliance and monthly refreshers and track all training.

• Train employees in all facets of janitorial work and ensure that industry standards are always upheld through the use of inspections and feedback from customers (tenants) and building management.

• Track all active team members within the Cleaning portfolio and track any vacancies and openings accordingly. Interview candidates for Cleaning seasonal and regular fulltime positions.

• Meet with Payroll Administrators and process weekly payroll accordingly.

• Work directly with the Foreperson(s) to ensure requests and complaints are addressed within a timely manner.

• Daily building Quality Control inspection reports.

• Perform Quality Control Inspections periodically up to par with Tishman Speyer standards.

• Coordinate and implement business plans for transitioning newly acquired business, assisting in preparing proposals and estimates for additional and or new work that would be performed.

• Manage all interactions with customers (tenants) and building staff to ensure that all janitorial needs are met.

• Maintain the staffing section lists, attendance reports, and timekeeping.

• Other tasks as assigned.

Skills & Qualifications:

• Passion for maintaining cleanliness and safety standards while building strong customer (tenant) and employee relationships.

• 32BJ union experience a plus.

• Management and business operations experience required.

• Years of experience in Cleaning/operations – 5 years.

• Exceptional organizational and multitasking skills and proactive problem solver.

• Experience managing people.

• Demonstrate integrity, accountability, and work with confidential information.

• Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).

• Experience with eTime and ADP a plus.

• Ability to understand and communicate in English, verbally and written.

Physical Requirements:

• Present a professional appearance and engage with our Hospitality program.

• Ability to travel between floors and buildings in order to