Staff CX Strategy Leader, Premium Services Monetization

About Intuit

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe everyone should have the opportunity to prosper. Through QuickBooks Advanced and the Intuit Enterprise Suite (IES), we are extending the power of our platform into the mid-market — and building a premium services portfolio designed for the complexity, value, and ambitions of these customers.

The Opportunity

Intuit is investing decisively in mid-market growth. QuickBooks Advanced already serves hundreds of thousands of mid-market customers, and Intuit Enterprise Suite is on a trajectory to reach tens of thousands of customers in the coming year. This role sits at the commercial heart of that investment: shaping the premium services strategy that helps mid-market customers — particularly IES customers, where ACV and complexity are highest — get more value from the platform and from the expertise we bring alongside it.

This is high-velocity, high-impact work. You'll define how we package, price, and deliver premium services across the mid-market portfolio. You'll partner with Sales, Finance, Pricing, and Product to align the commercial model with the customer experience. And you'll have direct line of sight to SVP-level decisions, with the latitude to move quickly — making weekly decisions, running rapid pricing and packaging experiments, and shaping the commercial trajectory of a strategic growth program.

If you want to build the next generation of premium services strategy for one of the most ambitious software platforms in the world, this is the role.

Responsibilities

What You'll Own

• Lead the premium services strategy. Define what we charge for, how we package it (DIFM, Partner-led, IC-led, AI-assisted), and what attach-rate targets to set across the mid-market portfolio.

• Build the economics. Model the unit economics of every service offering — cost-to-serve, gross margin, attach rate, expansion i