Global Key Account Director, Consumer Health

Location: East Coast or Midwest (Remote)

Overview

IQVIA is seeking a strategic and commercially driven Director, Key Account Management to lead and accelerate growth across a portfolio of strategic and global Consumer Health clients. This role owns senior-most client relationships, sets multi-year account strategy, and drives enterprise-level partnerships spanning IQVIA’s data, analytics, technology, and services portfolio.
 

As a trusted executive advisor, you will shape long-term client roadmaps, influence C-suite stakeholders, and orchestrate complex, cross-functional teams to deliver sustained value and revenue growth. This is a highly visible leadership role with accountability for account performance, expansion strategy, and global stakeholder alignment across OTC, personal care, nutrition, and broader consumer health sectors.

Key Responsibilities
 

Strategic Account Leadership

• Own executive-level relationships for a portfolio of priority Consumer Health key accounts, including global and multi-regional clients
• Define and execute multi-year account strategies, aligned to client business objectives and IQVIA’s Consumer Health growth priorities
• Serve as the senior escalation point and relationship sponsor, ensuring long-term partnership health and client satisfaction
• Lead account governance, account planning, and strategic reviews with client executive teams

Enterprise Growth & Commercial Ownership

• Drive net-new growth, expansion, and cross-portfolio penetration across IQVIA capabilities (data, analytics, digital, technology, consulting, CSO, and AI-enabled solutions)
• Own revenue outcomes for assigned accounts, including pipeline strategy, revenue forecasting, deal quality, and margin considerations
• Identify and incubate transformational opportunities, including large-scale engagements, global frameworks, and strategic partnerships
   

Executive Advisory & Solution Strategy

• Act as a strategic advisor to client leadership on topics such as commercialization strategy, omnichannel transformation, data-driven decision making, and business performance optimization
• Partner with internal solution leaders and subject-matter experts to shape differentiated, insights-led value propositions
• Lead complex deal strategy, pricing approaches, solution shaping, and commercial negotiations
   

Cross-Functional & Global Orchestration

• Lead and coordinate matrixed global account teams, including sales, delivery, consulting, product, analytics, and marketing stakeholders
• Ensure strong governance across opportunity development, solution delivery, and client steering structures
• Partner closely with regional and global leadership to align account strategies across markets and capabilities
   

Market Leadership & Thought Leadership

• Maintain deep knowledge of Consumer Health market trends, competitive dynamics, regulatory considerations, and evolving client needs
• Represent IQVIA at senior client forums, industry events, and executive roundtables
• Contribute to broader Consumer Health go-to-market strategy, key account frameworks, and best practices
   

Qualifications & Experience
 

Required Experience

• 12+ years of experience in key account management, strategic sales, consulting, or commercial leadership within the life sciences industry with preferred experience in:
  • Consumer Health / OTC / CPG / FMCG
• Proven success leading large, complex, multi-stakeholder client relationships with enterprise-level revenue accountability
• Demonstrated experience selling integrated solutions across data, analytics, SaaS, technology, and/or consulting portfolios
• Track record of engaging and influencing C-suite, EVP, and senior commercial leadership
• Experience operating effectively in global or highly matrixed organizations
   

Preferred Experience

• Familiarity with IQVIA offerings, including:
  • IQVIA data assets
  • Commercial analytics and advanced insights
  • Omnichannel, CRM, and digital engagement solutions
  • AI/ML-enabled commercial decision tools
• Experience supporting global or regional Consumer Health brands

Please Note: You must reside within the country where the role is posted to be eligible for this remote position.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare indust