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Veterinary Client Experience Manager, AVES
Ethos Veterinary HealthUnited Statesfull_timeVerifiedPosted 6 Aug 2025
💰 $75,000/yr($60,000/yr – $75,000/yr)
About the role
Veterinary Client Experience Manager
Join Our Growing Team at Austin Veterinary Emergency and Specialty Center!
Are you passionate about delivering exceptional client experiences and ready to lead with purpose in a fast-paced, specialty veterinary environment? Austin Veterinary Emergency & Specialty (AVES) is looking for an inspiring and service-driven Manager of Client Experience to join our Leadership Team. In this pivotal role, you'll shape how clients and referring veterinarians engage with our hospital, championing compassionate care, operational excellence, and innovative service delivery. If you're energized by the opportunity to make a meaningful impact every day, we want to meet you!
At Austin Veterinary Emergency & Specialty (AVES), we're growing rapidly—adding new doctors, expanding services, and launching departments—as we prepare to move into our brand-new, state-of-the-art 45,000 sq. ft. hospital.
About the Role:
The Manager of Client Experience is a key member of the hospital's Leadership Team, reporting directly to the Hospital Director. This role is accountable for overseeing all operational aspects of Client Services at AVES, ensuring the consistent delivery of exceptional hospitality and service across the organization. The Manager drives excellence in client satisfaction, operational efficiency, and service quality while aligning with the Hospital’s Mission, Vision, and Values.
Acting as the primary point of contact for client-related concerns, this leader manages client relations, de-escalates complex situations, and oversees service issues tracking and resolution. Recognizing the importance of a seamless referral process, this leader collaborates with our Referral Relationship Managers to strengthen engagement with referring veterinarians (rRVMs) and ensure continuity of care through consistent communication and partnership. The Manager of Client Experience plays an active role in strategic planning and partners across departments to support the achievement of Hospital goals and continuous service
Compensation:
Leading Client Services Teams
Join Our Growing Team at Austin Veterinary Emergency and Specialty Center!
Are you passionate about delivering exceptional client experiences and ready to lead with purpose in a fast-paced, specialty veterinary environment? Austin Veterinary Emergency & Specialty (AVES) is looking for an inspiring and service-driven Manager of Client Experience to join our Leadership Team. In this pivotal role, you'll shape how clients and referring veterinarians engage with our hospital, championing compassionate care, operational excellence, and innovative service delivery. If you're energized by the opportunity to make a meaningful impact every day, we want to meet you!
At Austin Veterinary Emergency & Specialty (AVES), we're growing rapidly—adding new doctors, expanding services, and launching departments—as we prepare to move into our brand-new, state-of-the-art 45,000 sq. ft. hospital.
About the Role:
The Manager of Client Experience is a key member of the hospital's Leadership Team, reporting directly to the Hospital Director. This role is accountable for overseeing all operational aspects of Client Services at AVES, ensuring the consistent delivery of exceptional hospitality and service across the organization. The Manager drives excellence in client satisfaction, operational efficiency, and service quality while aligning with the Hospital’s Mission, Vision, and Values.
Acting as the primary point of contact for client-related concerns, this leader manages client relations, de-escalates complex situations, and oversees service issues tracking and resolution. Recognizing the importance of a seamless referral process, this leader collaborates with our Referral Relationship Managers to strengthen engagement with referring veterinarians (rRVMs) and ensure continuity of care through consistent communication and partnership. The Manager of Client Experience plays an active role in strategic planning and partners across departments to support the achievement of Hospital goals and continuous service
Compensation:
- $60,000-$75,000, based on experience/skills
- Full Time
- Monday - Friday
- 7am-4pm
Leading Client Services Teams
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making and leads with integrity.
- Builds mutual trust and collaboration within and across teams.
- Partners closely with other hospital leaders to align departmental goals and create cross-functional success.
- Builds and maintains relationships across the ETHOS network, representing the hospital with professionalism and strategic intent.
- Supervises daily operations and understands employee roles well enough to provide support and guidance as needed.
- Leads, develops, inspires, and mentors a high performing team who are passionate about delivering exceptional and personalized expereince to our clients
- Fosters a culture of innovation and continuous improvement, encouraging employees to identify and act on opportunities to enhance the customer experience.
- Champions a white-glove service philosophy, ensuring an exceptional and personalized experi
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