Night-Shift Customer Experience Agent (Greek speaking) at FREE NOW

<p><strong><em>Location</em></strong><em>: Athens</em></p> <p> </p> <p>FREE NOW (formerly BEAT Greece) empowers smarter mobility decisions helping people to move freely and cities to thrive. </p> <p>Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate Customer Care Agents who strive for excellence and like to have fun. Are you ready for your next ride?</p> <p>Combining front office and back office duties, you face users and turn them into the most passionate FREE NOW users, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support across markets, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure that our Real-Time Team runs smoothly and profitably. </p> <p><strong>Working hours: </strong>For this role, you would work mostly during our night shift (23:00-07:00), Mon-Sun, with 2 days off per week, focusing on the UK market to start with.</p> <h2><strong>YOUR DAILY ADVENTURES WILL INCLUDE:</strong></h2> <ul> <li>Deliver high-quality support via calls, emails and messenger platforms</li> <li>Be a passionate advocate for riders and drivers while answering any questions that come your way</li> <li>Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences</li> <li>Build loyalty among new users and get our early adopters to fall in love with FREE NOW all over again</li> <li>Triage issues and escalate them when necessary</li> <li>Cooperate with other departments to assist inside projects and resolve technical issues</li> </ul> <p><strong>Our Tools</strong>: Google Suite | Zendesk</p> <h2><strong>TO BE SUCCESSFUL IN THIS ROLE:</strong></h2> <ul> <li>Initial experience in customer support </li> <li>The ability to speak, read and write <strong>English</strong> (≥C1) and <strong>Greek </strong>(≥C1) - <strong>please submit your application in English</strong></li> <li>Good problem solving and active listening skills</li> <li>Excitement about new technologies</li> <li>Ability to multitask and perform effectively under pressure</li> <li>Adaptability &amp; flexibility to work in shifts and on bank holidays/weekends</li> </ul> <h2><strong>BENEFITS &amp; PERKS IN A NUTSHELL:</strong></h2> <ul> <li>Free office breakfast and snacks</li> </ul> <ul> <li>Free Udemy e-learning access</li> </ul> <ul> <li>Sabbatical &amp; special leave policies</li> </ul> <ul> <li>Free taxi rides</li> </ul> <ul> <li>Birthday, 24th + 31st December off</li> </ul> <ul> <li>Partner product discounts</li> </ul> <ul> <li>Mobility budget for FREE NOW App</li> </ul> <ul> <li>Free language courses</li> </ul> <ul> <li>Employee assistance program</li> </ul> <ul> <li>Personal development budget</li> </ul> <p><strong>Plus more local benefits depending on your work location!</strong></p> <h2><strong>DIVERSITY, EQUITY &amp; INCLUSION:</strong></h2> <p>FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. <br/>We want you to grow and evolve, <a href="https://www.youtube.com/watch?v=dOUL_n8pSGQ">bring your true self to work</a>. <br/></p> <h2><strong>SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:</strong></h2> <p><a href="https://www.glassdoor.de/%C3%9Cberblick/Arbeit-bei-FREE-NOW-EI_IE954578.11,19.htm" target="_blank"></a>       <a href="https://www.kununu.com/de/mytaxi-intelligent-apps" target="_blank"></a>        <a href="https://www.linkedin.com/company/free-now/life/2b1603ea-741a-49f8-9847-f1214f483a1a/" target="_blank"></a></p> <p>#LI-MD</p>