About the Role:

Grade Level (for internal use):

The Team:

The WSO Technical Support Team within Product Support manages the WSO Services and Agent Services environments. The team is focused on overall environment stability, including advanced troubleshooting and critical incident management.  Requires efficiently working independently as well as managing effective resolutions across multiple teams. 

Responsibilities and Impact:

The specialist will become an expert in the WSO application and utilizing it within multi-tenant managed services environments.  Knowledge of WSO and syndicated loans is preferred.

Responsibilities:

• The role provides incident support, business analysis, and technical analysis. Investigate and diagnose problems and assess risk and prioritization. Identify potential interim solutions for business users and other internal teams. 
• Work with colleagues and external partners for issues requiring escalation and manage the case through resolution.
• Take an active role in developing and improving the product by providing feedback to product teams and improving internal processes.
• Maintains up-to-date awareness of the current and future directions of product initiatives.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $51,289 to $91,782.25. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

Basic Required Qualifications:

What We’re Looking For:

• Track record showing ownership of identifying and analyzing problems, evaluating options, and deploying sound decision making skills.
• Able to organize self, including effective scheduling, prioritization, and time management skills with the ability to manage multiple tasks in parallel, completing tasks with tight deadlines.
• Displays a resilient and adaptable style, track record of remaining calm in demanding circumstances, adjusting comfortably to changing conditions / priorities.
• Experience in Financial Services, Syndicated Loans, WSO, and SQL are beneficial

Additional Preferred Qualifications:

• Demonstrates excellent written and verbal communication skills and a confident and articulate presenter to internal audiences.

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace. *Link here to careers site page when applicable*

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.