Textron Financial Corporation (TFC) has been delivering innovative financing solutions to Textron customers worldwide for 70 years. Our mission is to support these customers by offering financing options tailored to the unique needs of each transaction. Headquartered in Wichita, Kansas, our services extend globally with offices in Dallas-Fort Worth, Sao Paulo and Singapore.

JOB SUMMARY

Responsible for supporting the relationship between Textron Information Systems (TIS), TFC IT, and the various TFC departments.  Activities include support for various TFC applications, ensuring delivery and on-going support of IT solutions, and enabling key finance business processes.  The IT Business Analyst will support the business through analysis and design, trouble-shooting system issues, documenting business requirements and technical specifications, identifying technology solutions, performing system testing, and providing configuration and end-user support of applications.

JOB RESPONSIBILITIES

• Support the TFC business unit by gathering business requirements, proposing solutions, drafting technical specifications, providing configuration, user testing, and end-user support of TFC applications, reports, and queries.
• Lead and participate in issue resolution activities and function as the coordinator for internal team, third party providers, cross-functional and supplier-partner resources.
• Develop and modify analytics dashboards to allow the business to analyze both financial and portfolio data.
• Identify, communicate, and resolve issues to maximize the benefit of IT system investments, troubleshooting and performing root cause analysis.
• Provide end-user assistance, training, and support documentation for TFC systems and interfaces.
• Demonstrate business partnering skills to effectively establish solid business connections.
• Contribute to the installation of upgrades, patches, new modules and/or configuration changes to infrastructure and software.
• Apply good, solid understanding of hardware/software development methodologies on projects.
• Understand the sensitive nature of financial information and critical time periods for reporting.
• Adhere to IT policies and procedures and controls, including the compilation of evidence of testing for internal controls.
• Research and provide technical solutions to a wide range of TFC business needs, including process improvement and using both existing and new technology for solutions.
• Report status of projects regularly to the TFC and TIS management teams.
• Work with TFC process owners and TIS to prioritize requests and set timelines.  
• Deliver work on-time and to process owner specifications following defined standards, conventions, and controls.
• Conduct thorough testing and validations to eliminate issues before work product is given to the customer.
• Take on responsibility of existing/new TFC systems and provide applications and infrastructure support as needed.
• Take on project management in support of TFC IT initiatives as needed.
• Initiative-taker who can work in a team environment as well as work independently with minimal direction.
• Open to future career development opportunities supporting other Textron business unit locations.
• Other duties as assigned.

EDUCATION/EXPERIENCE

• Bachelor’s degree required in