Lead Research Technical Support Specialist

Required Qualifications: (as evidenced by an attached resume)
Bachelor’s Degree (Foreign equivalent or higher degree). In lieu of the degree, seven [7] years of related full-time applicable experience, or a combination of higher education and experience totaling seven [7] full-time years may be considered. Three [3] or more years of full-time experience supporting and troubleshooting hardware and software technology. Experience with Linux systems administration. Experience working in a research or academic environment. Experience working with research data management practices, cybersecurity principles, and compliance standards. Experience troubleshooting IT issues.

Preferred Qualifications:
Experience with research-specific software applications and scientific data workflows. Knowledge of research compliance frameworks such as HIPAA, GDPR, or NIH data security guidelines. Certifications in cybersecurity, Linux, or relevant IT disciplines.

Position Overview: 
The Research IT Field Support Technician reports to the Technology Support Services Manager, providing advanced technical support and guidance for researchers, ensuring that research data is managed, stored, and secured according to institutional and regulatory standards. This role requires a blend of technical expertise, especially in Linux environments, cybersecurity protocols, and research-specific software. The technician will engage directly with faculty, researchers, and research staff to facilitate efficient and secure research processes. This position offers a unique opportunity to support the mission-critical research activities of Stony Brook by providing secure, reliable, and responsive IT support in a dynamic and collaborative environment. The incumbent will support scientific research through technology, demonstrating both technical expertise and a customer-service focus. Strong analytical and problem-solving skills are essential for this position. The Research IT Field Support Technician will also need to have excellent communication skills and will need to work effectively with technical and non-technical staff.

Job Duties:

Data Management and Security:

Develop, implement, and maintain secure data storage solutions tailored to meet research project requirements. Establish and monitor backup protocols to ensure data integrity and prevent loss, implementing best practices for research data retention. Utilize Linux-based systems to manage data storage, access permissions, and data transfer processes effectively. Collaborate with the cybersecurity team to apply robust security measures, safeguard sensitive research data, and ensure compliance with institutional, regulatory, and funding agency standards. Conduct regular assessments of data management systems and procedures, identify and resolve vulnerabilities, and recommend enhancements to ensure data security and accessibility.

Research-Specific Technical Support:

Provide specialized support for research software applications, facilitating their integration within a Linux environment and ensuring compatibility with various research methodologies. Maintain proficiency with various research tools and platforms unique to scientific research, enabling customized support and troubleshooting. Collaborate with researchers to develop optimized workflows that leverage software tools, databases, and analytics platforms specific to their projects. Configure and maintain Linux systems to meet the unique demands of scientific computing, optimizing performance and stability for research applications.

Communication and Collaboration:

Act as a liaison between the research community and the IT Department (SBU DoIT), translating complex technical requirements into practical solutions. Provide guidance and training to researchers and staff on technology usage, security protocols, and best practices in data managemen