Assistant Valet Manager - SAT Airport

Description

Employment Type:   Full Time

FLSA Status:               Exempt

Salary:                         $50-60,000 Annually

Location:                     San Antonio International Airport

Position Description Summary:

Assist the Valet Manager in managing all elements of the parking facilities to contractual expectations, focusing on service expectations, employee supervisor, cost controls, and physical integrity of property. The Assistant Facilities Manager provides leadership and direction to department staff, overseeing parking operations and technology aspects in all areas on the property, and other transportation initiatives as set forth by the client.

Requirements

Essential Function(s) of the Position:

• Provides training and mentoring to junior staff members. Training and mentoring may include formal training on specific skills required of J|D staff and/or on-the-job training and mentoring, which may be of a technical nature, or focus on any other key professional skills required for success at J|D.
• Provides critical feedback to junior staff on an as needed basis. Has a full understanding that critical feedback is given as the means to maximize the value of associates to clients. Staff should be made aware of skills and behaviors that are valuable to clients as well as those that are not. Feedback should always be given in a neutral and fair environment and the dialogue should be conducted in a fully professional manner.
• Develops directly reporting supervisors and team members to create a highly engaged environment
• Assist with other parking operation duties as necessary, such as increased volume during holidays and peak season, jumping in to help or even scheduling yourself with your team for training and accountability, etc.
• Oversees team member audits and follow-up to ensure all guidelines and policies are followed
• Encourages team member development and participate in employee interviews for all positions
• Leads teams, internal or external, through visioning, stakeholder assessment exercises and strategy development exercises.
• Gives direction in a clear and concise manner to staff that have sufficiently proven their ability to deliver without excess supervision.
• Offers consistent and timely feedback to hourly staff to ensure effective communication between supervisors, management and staff
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Work through scheduled team meetings to develop strategies to improve employee satisfaction

Operations:

• Recognizes, leads and immediately passes them onto management and Human Resources for additional vetting, intelligence gathering and follow up.
• Responsible for hiring, training and development of Valet Attendants and Supervisors.
• Create and maintain pertinent staffing schedules.
• Responsible for managing all employees by setting work expectations and leadership standards.
• Develop and implement programs to improve guest and employee satisfaction.
• Assist in managing operating budgets, labor and non-labor budgets
• Uphold and implement programs to support community involvement and property management initiatives involving valet operations.
• Planning and executing customer service initiatives and daily game plans.
• Submission of various reports to headquarters – Incident, deposit, daily field, monthly usage, and monthly operating statement.
• Assurance of correct submission of property / departmental payroll with focus on controlling labor cost and maximizing revenue.
• Responsible for accuracy of work from departmental supervisors.
• Internal / External Audit scheduling and supervision.

Knowledge, Skills, and Abilities:

• Leader-leads by example, supports growth agenda, strong public persona and industry presence
• Motivator-supports and inspires employees to uphold the vision and values of the firm
• Assist in Financial Management – able to prepare, justify, and/or administer the budget for program areas with the help of the Facilities Manager.
• Decision making – able to make sound, well-informed, and objective decisions; able to perceive the impact and implications of decisions. Can commit to action even in uncertain situations in order to accomplish organizational goals.
• Customer Service – Able to assess the needs of the customers, provide information or assistance, resolve issues or problems and satisfy expectations. Knows about available products and services and is committed to providing quality work.
• Communicator-business developer, professionally lea