Restaurant Team Lead

JOB SUMMARY: 

 

The Team Lead is responsible for assisting in the day-to-day leadership of Team Members while performing daily operational tasks.   

 

KEY JOB FUNCTIONS: 

Works closely with Leadership to monitor restaurant standards and operational guidelines to ensure consistent high quality Family Style Service standards are maintained.   

Assists leadership with accountability for front of house Team Members. 

Resolves guest concerns, assisting with difficult customer interactions, and directs customer disputes appropriately. 

Assists leadership with work schedules (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours.    

Partners with culinary team to ensure coordinated workflow of food offerings while ensuring quality of product displayed. 

Ensures all areas of Brew Brothers are clean and in accordance with established health and safety standards.  

Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe).   

Ensures regulatory, internal controls and policy and procedure compliance.   

Always maintains confidentiality of sensitive information. 

Perform other duties as assigned. 

Presents oneself in a polished, professional, and service-minded way and encourages others to do the same. 

Always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. 

 

QUALIFICATIONS: 

High School diploma or GED required.  

Must be at least 19 years of age to work in the Casino.  

Minimum of one year of restaurant/food service; prefer at least six months of experience in restaurant, hospitality or retail environment. 

Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English. 

Excellent interpersonal skills and organizational ability.  

Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors. 

Ability to constantly lift up to 30 lbs.  Ability to frequently lift up to 60 lbs.  Ability to push/pull carts weighing up to 90 lbs.  Mobility to move quickly and easily throughout the restaurant and kitchen areas.  Ability to grasp, finger dexterity, hand-eye coordination.  Ability to hear and use visual inspection.  Ability to stand, walk, bend, squat, reach and climb stairs. 

 

WORK ENVIRONMENT: 

Must be able to work in a fast-paced environment, multiple tasks to be handled under time constraint. 

Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner. 

Must be flexible with schedule, including nights, weekends, and holidays as required.