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Lead Airline Passenger Assistant

ABM Industries
United Statesfull_timeVerifiedPosted 9 Sept 2025

About the role

Job Summary Details:
  The leads are assigned a concourse and have to set up the incoming flights with the requested amount of wheelchairs that are requested. The PSA / wheelchair assistants transport the passengers off of the jetway and to their connections, etc. The leads are very important because they oversee the entire concourse ensuring that passengers that are waiting for their outbound flights are at the correct gate. Taking to the restroom, etc. but do not leave the concourse.   Description for Internal Candidates     Job Summary Details:   The leads are assigned a concourse and have to set up the incoming flights with the requested amount of wheelchairs that are requested. The PSA / wheelchair assistants transport the passengers off of the jetway and to their connections, etc. The leads are very important because they oversee the entire concourse ensuring that passengers that are waiting for their outbound flights are at the correct gate. Taking to the restroom, etc.  but do not leave the concourse. 
  Benefit Information:   

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM  Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

Basic Qualifications:
  •  Must be 18 years of age or older •  No high school diploma, GED or college degree required •  No experience required and on the job training provided
  Preferred Qualifications:
  •  Customer Service Experience   •  One (1) year of similar work experience
  Responsibilities:
  •  Provide leadership and direction to team members  •  Relay communication between team members, client, customers and management  •  Report performance issues to the Supervisor •  Assist with the training of cleaning team •  Coordinate work assignments  •  Assist with making daily and weekly work schedules  •  Oversee and perform cleaning operations in assigned building  •  Manage security of keys and access cards for the property  •  Report work orders for maintenance •  Makes sure premises are secured at all times  •  Work with Manager to schedule jobs with Property Manager and cleaning crew to complete the work.  •  Oversees quality of jobs and confirms completion with Manager.  •  Provide training to all new hires assigned to the building  •  Check supplies, equipment, and chemicals weekly.  •  Complete order forms completely and accurately.  •  Coordinate equipment usage and inventories. 
  • The leads are assigned a concourse and have to set up the incoming flights with the requested amount of wheelchairs that are requested. The PSA / wheelchair assistants transport the passengers off of the jetway and to their connections, etc. The leads are very important because they oversee the entire concourse ensuring that passengers that are waiting for their outbound flights are at the correct gate. Taking to the restroom, etc.  but do not leave the concourse. 

 


  A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 92S, BM, 0111, 3F1X1
 

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.   ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in ann

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ABM Industries

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