Strategic Account Services Manager (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. 

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. 

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. 

Reporting to the Director, Strategic Account Services, the Strategic Account Services Manager plays a key role in ensuring customer success for Availity’s most strategic payer partners. You will act as a trusted advisor, driving engagement, growth, and satisfaction through strong relationship management, strategic thought leadership, and operational excellence. In this role, you will represent the voice of the customer internally — and Availity’s mission externally — while collaborating cross-functionally to deliver value and innovation.

Some travel may be required.

Sponsorship, in any form, is not available for this position. 

Why you will love working on this team:

• A fast-paced, flexible, and collaborative environment where you can bring your authentic self every day.

• Exposure to multiple business areas across Availity — a great career path toward future Account Management and leadership roles.

• A supportive culture that celebrates teamwork, creativity, and client success.

 
To be qualified for this role you: 

• Have at least 3 years of account OR customer management experience in healthcare, payer, provider relations, or technology environment, with experience in sales or solution selling.  

• Have an associate degree in Business, Finance, Marketing, or equivalent work experience, bachelor’s degree a plus. 

• Have strong interpersonal skills. Experience facilitating meetings and engaging with multiple stakeholders at all levels of the organization is vital. 

• Team player that works in support of others and in close collaborative partnership.  

• Have knowledge of healthcare payer processing, provider/hospital office operations, customer service and IT operations. 

• Are a problem-solver who listens to business problems and can provide potential solutions. 

• You have exceptional customer service skills.

• Have strong analytical and research skills. 

• Highly motivated, self-starting, and proactive – not reactive. 

• Have demonstrated ability to use discretion and make sound decisions. 

• Have HIPAA (Health Insurance Portability and Accountability Act) knowledge. 

What sets you apart: 

• You thrive in fast-paced, evolving environments.

• You manage complex projects from start to finish while maintaining high standards of quality and execution.

• You’re experienced with tools like Salesforce, Jira, Gainsight, and Confluence to drive efficiency and insight.

 
What you will be doing: 

• Supporting the relationship between complex assigned accounts and Availity, and acts as a point of contact for accountability, issue escalation/resolution, and product implementations. 

• Supporting aspects of the re-contracting process including pricing, proposal, administration functions, preparation for negotiations and customer presentations. 

• Obtaining, utilizing, and accurately summarizing key competitive data to affect positive account growth. 

• Working with cross functional teams to coordinate and implement new functionality for assigned payers. 

• Staying current on industry and competitive trends and applies knowledge of marketplace to account planning processes. 

• Identifying and coordinating marketing, mana