Summary
 

We are currently hiring for Customer Service Advocate I to join BlueCross BlueShield of South Carolina. In this role as a Customer Service Advocate I, provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we have been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are committed to the same philosophy, consider joining our team!

Here is your opportunity to join a dynamic team at a diverse company with secure, community roots and an innovative future.

Description
 

Logistics

This position is full time (40 hours/week) Monday-Friday with working hours between 8:00am to 6:00pm. The location for this position will be at the Percival Rd location in Columbia, SC with the option to work Remote.  

What You Will Do:

• Ensure effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
• Initiate or process adjustments or performs other research as needed to resolve inquiries. Coordinate with other departments to resolve problems. Respond to, research and/or assists with priority inquiries and special projects as required by management.
• Provide feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follow through on complaints until resolved or reports to management as needed.
• Maintain basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintain all departmental productivity, quality, and timeliness standards.
• Identify and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

To Qualify for This Position, You Will Need the Following:

• Required Education: High School Diploma or equivalent
• Required Skills and Abilities:  Excellent verbal and written communication skills. Strong human relations and organizational skills.  Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.
• Required Software and Other Tools:  Basic computer operating skills.  Standard office equipment.
• Required Education: High School Diploma or equivalent
• Required Software and tools: Basic computer operating skills.  Standard office equipment.
• Required Skills and Abilities: Excellent verbal and written communication skills. Strong human relations and organizational skills.  Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.

We Prefer That You Have the Following:

• Preferr