Performance Consultant - Client Services

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking an experienced Performance Consultant to help us enhance individual and organizational performance within a learning and development context. With Visa’s strategy and priorities in mind, you will undertake root cause analysis, conduct assessments and analysis, and synthesize performance data to identify skill and knowledge gaps.  You will partner with Visa University, People Team, and business colleagues to close those gaps by creating and deploying solutions that leverage the 3Es of development (Experience, Exposure, Education), including performance improvement, measurement strategies, change initiatives, as well as programmatic recommendations and curriculum design.

Reporting to the Global Head of Client Services Learning, you will join a team of talented performance consultants distributed across the globe.  In this role, you will be a key part of enabling the growth of Visa’s Client Services organization, where you will align and work with stakeholders across the company to advance the skills needs of Visa’s employees, from senior leaders to individual contributors across onboarding, professional, leadership and technical skill domains. 

Essential Functions

Stakeholder Management

• Work with a range of stakeholders and partner with leadership teams, Talent, People Business Partners, functions, and senior managers to define performance goals and objectives
• Guide and work with business clients through goal definition, opportunity identification, and solutions using problem-solving principles and experience.  
• Build strong relationships, reputation, credibility, and influence with key stakeholders at all levels across the company to become a trusted professional development partner while serving as a subject matter expert on performance improvement issues.
• Work within a matrixed environment and collaborate with employees from other teams and or projects. 
• Liaise with design partners and internal VU teams to develop strategic performance improvement plans that align with business goals, leveraging existing products and liaising with design partners to create new ones when needed.
• Work with other colleagues in the Performance Consulting Guild to develop guidelines and best practices for the role and ensure adherence to industry standards. 

Consulting and Solutioning

• Provide consultation to identify business challenges and perform root cause analysis to identify the real needs and determine the right set of solutions to drive organizational performance.  
• Collaborate with management and employees to gather data and pertinent information about work processes, organizational culture, and obstacles to performance.
• Conduct learning and performance needs analysis to identify skill or knowledge gaps in current performance and work with the learning excellence team to design and develop solutions to close the gaps. These solutions could include performance improvement, measurement strategies, change initiatives, tools as well as learning and development recommendations and curriculum design. 
• Develop strong business acumen and understand the organization’s business goals and objectives, and how these translate into specific performance requirements and roll out and implement new learning strategies and programs that meet business and organizational needs.
• Create actionable solution designs that solve client issues ensuring the link to the business performance outcomes, understanding that training is not the only solution.
• Create mechanism to capture feedback and incorporate into analysis.

Measurement

• Establish performance metrics and evaluation procedures to deliver impact within the role. 
• Evaluate the effectiveness of performance improvement strategies and prepare reports and presentations to communicate findings and recommendations. 
• Monitor and evaluate the effectiveness of performance improvement.
• Facilitate change management processes to ensure successful implementation of performance improvement initiatives.

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