Mobile Operations Manager

The Mobile Operations Manager will be responsible for the maintenance and onboarding of a client’s mobile program. This includes developing complex mobile journeys for a client’s customer base, as well as performing thorough end to end testing and QA (Quality Assurance) on the final solution. This role works in a fast-paced technology support environment using innovative technologies while having the ability to work with enterprise clients face-to-face. Creative problem solving and troubleshooting skills will lead to success in this position and future advancement!

As a Mobile Operations Manager, roles and responsibilities on a typical day might include the following: 

• Onboard clients SMS/MMS messaging into the Zeta Marketing Platform
• Owning, managing & maintaining onboarding and ongoing documentation
• Communicating and gathering project requirements, dependencies, and timelines
• Work closely alongside other internal teams to finalize mobile solution
• Executing mobile campaign configurations (i.e. webhooks, segmentation, targeting, snippets, and user journeys)
• Performing thorough Quality Assurance checks and end to end testing of user journeys
• Triage technical issues with multiple internal teams (i.e. Engineering, Product, Solutions, Tech Support)
• Understanding the needs of the client and performing technical adjustments according to their specification
• Actively participating in internal and external calls to understand upcoming projects or campaigns
• Leading client or internal training on campaign process, platform tools & custom applications
• Work with internal teams to advocate for product enhancements
• Beta testing product features and upgrades
• Communicate with vendors about detailed project status, requirements, and any changes to program
• Maintain relationships with clients by providing support, information, and guidance on their mobile program

 

Qualifications and Preferred Skills: 

• Knowledge of mobile best practices and legal compliances is a plus
• Exposure to SMS/MMS (messaging) business applications and terminology is a plus
• Experience with REST APIs and JSON is a plus
• Must have strong critical thinking skills
• Ability to dissect a problem into manageable actions as to maintain continuous movement towards a solution
• Self-starter who requires minimum supervision
• Strong written communication skills that allow you to easily breakdown complex systems in a way that non-technical clients/teams can understand
• Strong oral communication skills that allow you to effectively communicate to our internal technical teams when discussing project requirements and dependencies
• Must have the ability to multi-task and prioritize work independently
• Familiarity with project management methodologies; understanding of scope, requirements gathering, dependencies, and scheduling work
• Must have a high attention to detail with the ability to produce flawless work in rapid succession
• Must have a strong understanding of customer service standards
• Bachelor's degree or equivalent work experience/training
• Proficient in Microsoft Office applications, especially Excel and Outlook

 

 

Diversity, Equity and Inclusion at Zeta

We are committed to building diverse teams with different identities, backgrounds and perspectives.   

We believe in providing a forum to connect at Zeta, to learn and celebrate differences.   Our mission is to ensure we have an environment that enables a deep level of trust and belonging, so everyone feels invited to bring their whole selves to work, and to increase both diversity at Zeta as well as in the technology industry. 

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation or gender identity or expression.

 

About Zeta Global
Zeta Global is a  data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s lea