STAFF ASSISTANT - 60055924

Requisition No: 855152 

Agency: Children and Families

Working Title: STAFF ASSISTANT - 60055924

 Pay Plan: Career Service

Position Number: 60055924 

Salary:  $1,298.46 biweekly/ $33,759.96 annually 

Posting Closing Date: 06/25/2025 

Total Compensation Estimator Tool

Staff Assistant

Department of Children and Families

 

Current employees will be compensated in accordance with the DCF salary policy.

 

This is a fast-paced clerical job for self-starters and independent workers

 

Duties & Responsibilities:

 

Provides clerical support for a multi-function Family Safety Unit.  This employee functions on an independent level while performing a variety of duties, which require initiative and sound judgment.

Meets the public as receptionist, in person and on the telephone.  Maintains a current working knowledge of the Department of Children and Families and community resources in order to screen and route clients and answer questions or complaints.

 

1. Abuse Report Management
• Receive, review, and assign all abuse reports from the Florida Abuse Hotline.
• Notify appropriate supervisory personnel of case assignments.
2. Data and System Coordination
• Print and review abuse reports and Out-of-Town Inquiry (OTI) requests.
• Use systems such as FAHIS, CIS, and FSFN to review prior or open investigations.
• Verify child/family involvement with Access and Local Law Enforcement.
3. Case Preparation and Assignment
• Prepare intake case records for Child Protective Investigators (CPI).
• Assign cases in FSFN and notify CPIs.
• Follow the same procedure for OTI requests.
• Assign cases to CPI or CPI Supervisor.
• Package investigation information and conduct diligent searches.
4. Clerical and Administrative Support
• Provide general clerical support to a multi-function Family Safety Unit.
• Archive case files, maintain rotation and case logs.
• Maintain filing system, including preparing closed cases for transfer.
• Type and submit correspondence, reports, and court-related documents.
• Compile routine case correspondence and track required documents.
5. Reception and Public Interaction
• Serve as receptionist, greeting the public in person and on the phone.
• Screen and route clients appropriately.
• Answer general questions and complaints based on knowledge of DCF and community resources.
6. Personnel and HR-Related Tasks
• Type and submit personnel forms.
• Process HR transactions using the designated State Automated System.
7. Vehicle and Travel Oversight
• Oversee state vehicles and related documentation.
• Prepare mileage vouchers for Family Safety staff.
8. Supply and Purchasing Management
• Monitor and order office supplies and forms.
• Handle purchasing tasks, including procurement of goods/services and processing payments.
9. Mail and Documentation Handling
• Date-stamp and distribute incoming mail promptly.
• Compile files and create new case records for the unit.
10. Meetings and Training

• Attend staff meetings and job-related training sessions.

1. Other Duties

• Perform additional related duties as assigned.

 

Knowledge, skills & Abilities:

 

Knowledge of:
Office procedures and practices;

Principles and techniques of effective communication;

Methods of data collection; and

Basic arithmetic.

 

Ability to:

Deal with the public in a tactful and courteous manner;

Perform basic calculations;

Work independently;

Problem solve;

Plan, organize and coordinate work assignments;