Customer Issue Resolution Representative (Solventum) (m/f/x)*

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Customer Issue Resolution Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Delivering high quality services in Dispute, Returns/Credits, and Credit & Collections Management and Resolution

• Interacting directly with external customers, Quality Teams, and partnering with internal Solventum clients and cross-functional team members to drive results

• Understanding of business processes, procedures and information, turning data into useful and actionable information that resolves customer issues in a timely manner

• Securing efficient AR collection for Solventum and ensure fast cycle time on Customer Complaint management activities

• Meeting targets and objectives set by Solventum management

Your Skills and Expertise 
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start)

• Minimum three (3) years of experience in Customer Issue Resolution, complaints handling, collections or Customer Service

In addition to the above requirements, the following are also required:

• Minimum 3 years of experience with SAP and Salesforce

• Fluent English is a must

• Ease to build stakeholder networks

• Strong problem solving skills, strong ownership of process

• Organizational skills are key in the fast paced customer environment

• Ability to manage change including quickly adapting to new systems and processes

• Detailed oriented and enjoys working with customer, customer (stakeholder) focus mindset

• Proactive attitude to the duties entrusted

• Collaborative Team player

Work location: Hybrid or Remote

Travel: May include up to 5% international

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Diversity & Inclusion

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

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