Bilingual Customer Service Representative-US

Our Mission 

We are an innovative global outsourcing company that delivers value and expertise through exceptional people, process, and technology, while embracing our principles as a socially conscious business.  We are a certified Minority Business Enterprise with diversity, equity and inclusion at our core.

**This is a remote role but all potential candidates must live within a reasonable driving distance of Bethlehem, PA as a requirement of the position.  Candidates who do not meet this requirement will not be considered for the position.**

Customer Service Skills:

•  Basic customer service soft skills to consistently build and maintain quality customer relations 
•  Excellent verbal and written communication skills 
•  Basic critical thinking skills 
•  Ability to read, follow directions, and apply logical steps to finding resolution for customer issues 
•  Ability to answer inbound calls or generate outbound calls in some cases to follow up on orders 
•  Ability to suggest products and/or services to customers based on their request or needs 
•  Ability to interact with customers in a friendly and courteous manner. 
•  Ability to remain calm and composed in a fast-paced working environment 
•  Ability to follow all prompts from call management system to provide the appropriate customer service. 
•  Must be detail oriented, organized, flexible and able to multi-task

Additional Requirements: 

•  Fluency in both English and Spanish (spoken and written) is essential.
•  Previous experience in customer service or a related field is preferred.
•  Excellent communication skills with a customer-centric approach.
•  Strong problem-solving abilities and attention to detail.
•  Ability to multitask and prioritize tasks in a fast-paced environment.
•  Proficiency in using customer support software and CRM systems.
•  Flexibility to work in shifts, including evenings, weekends, and holidays as needed.
•  High School Diploma/GED required
•  Minimum 1-2 years of data entry experience
•  MS Office Experience
•  Above average typing/computer skills
•  Ability to multitask across multiple systems
•  Must be able to work well independently and drive your own performance
•  Good attendance and punctuality are a must! If time is missed, it is expected to make up as many hours as possible in the same week (within the normal hours of operation)
•  Exceptional reading comprehension
•  Excellent grammar, spelling, and punctuation
•  An understandable and straightforward communication style
•  Ability to learn and navigate new software quickly
•  Excellent interpersonal, written, and oral communication skills
•  Sentiment and fast problem analysis, skilled at asking probing questions to resolve issues
•  Strong work ethic, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
•  Reliable Transportation (if working onsite in office) 
•  High-speed internet connection (if working remotely)
•  No Cell Phones on the floor. 

We are hiring call center representatives who have a strong work ethic, want to learn, and are responsible, punctual individuals.  

You will be eligible for: 

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Tuition Reimbursement
• 401(k) or retirement plan