Director of Retail Tech & Operating Model

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

As the Director of Retail Operations Model & Tech, you will be at the forefront of shaping how process, people, and technology work together seamlessly to enable retail growth. In this new role, you serve as the architect of our weekly and daily operational routines in stores, connecting the dots between staffing and scheduling, disparate and integrated tech platforms, and operational processes in stores to maximize efficiency, drive labor reductions, and ensure front-line team success by making store operations easy and wrong execution impossible. This role operates at a global level with a focus on developing scalable solutions that serve as the baseline for international expansion that can be easily adapted to support localized nuances outside of the US. Success criteria for this role is measured through improvements to key metrics including inventory accuracy, shrink, replenishment rates, short ship rate, and labor spend. 

RESPONSIBILITIES

Operating Routines: 

• Maintain efficient weekly and daily operational routines for retail stores, factoring in nuances driven by location, volume, architectural constraints, and staffing models.
• Partner closely with Workforce Management Team to ensure alignment between baseline operational routines, labor models,and scheduling tools. Adapt labor models to support peak execution challenges during key periods of the year. 
• Partner with Regional Operation teams to assess feasibility to lift and shift baseline operating models to other countries and business models, completing gap assessments to determine adaptations needed to store operating model. 

Process & Technology Improvement

• Oversee Retail Technology and Process Improvement Roadmap, driving alignment between leadership, operating teams, and cross-functional partners including Retail Tech Ops, Retail Engineering, and Digital functions.
• Capture and prioritize process and technology improvement opportunities through partnership with Retail Operations teams, store visits and process immersion, operational KPI review, and field feedback. Maintain value creation through close tracking of key growth drivers and efficiencies captured.
• Maintain cross-functional retail tech product enhancement requests across core systems including RFID, Omni, Inventory Control, LPMS, and POS.
• In partnership with International Operations team, identify and support new and alternative solutions for technology and process to support international expansion into new countries, business models, and store concepts.
• Develop business cases, consolidate retail business