Operations Specialist - ECommerce & Retail

Job title: Operations Specialist – Ecommerce & Retail

Department: Operations

Salary: $65k/year-$75K/year depending on experience plus benefits, performance related bonus

Location: NYC

Reporting into: Operations Manager

The Role

The Ecommerce and Retail Operation Specialist will work cross-functionally with other teams to develop and execute key merchandising initiatives, strategies, and business priorities. This role will be part of a small team that looks after our ecommerce/retail fulfilment business in North America. You will have key responsibility for the coordination of operational processes on a day-to-day basis, liaising with the warehouse and logistics teams in the UK, our logistics partner in the US, and Brompton US staff to ensure effective service to our consumers and vendor accounts throughout the Americas. As such you will be an effective communicator, with excellent IT and data analysis skills. You will not be fazed by Excel spreadsheets, pivot tables, and prior experience in an omnichannel logistics role would be a big benefit. At Brompton’s New York Office you are the lynchpin, pooling orders, monitoring inventory at our warehouse, communicating with other staff and customers and getting the right information to the right people at the right time.

The role is dynamic and rewarding; beyond the key responsibilities outlined below, it’s important to remember that this is a small outfit with an exceptional product at its heart. At Brompton, there will be plenty of intriguing opportunities for growth and development, and we encourage it. When there aren’t orders to chase, emails to answer and spreadsheets to update there are always exciting ways to help develop Brompton in the Americas, developing and improving internal processes, or helping the other members of the team with their projects. You will be involved to some extent with many areas of the New York-based business, and whilst others will be experts in selling or marketing our products, you will become experts in our business processes. If this sounds like you, please apply now with your resume and a covering letter introducing yourself.

Key responsibilities

• Purchase order entry

• Work closely with the Ecommerce and Retail Sales teams on ensuring the successful coordination and launch of new and refreshed products

• Responsible for the order fulfilment and operations of ECOM/Drop Ship/Retail channel using our ERP and vendor portals

• Streamline / develop operational processes to improve efficiency and capacity

• Liaise with our logistics partners to coordinate deliveries and order-fulfilment to our customers throughout the Americas

• Collectively work with various teams to create and implement company SOP’s

• Troubleshooting inter-departmental issues between customer support, ops or accounting.

• Monitor retail and eCommerce inventory levels using our ERP system

• Generate Ad Hoc reports

• Be part of broad-ranging project-based teams

• Define team deliverables that support and/or deliver against annual and quarterly OKRs/KPIs

• Monitor all store activities, supplies, and other daily activities in all our Brompton Junction stores
• Keep track and maintain inventory and restocking when necessary for all our Brompton Junction stores
• Coordinate with all store managers on conducting inventory stock counts bi-annually
• Reconcile stock on hold between Cin7 and LightSpeed before month end

Requirements

Requirements:

• Bachelor’s Degree in a related field
• 2+ years’ omnichannel experience in Retail & ECOM operations, preferred Ecommerce support experience and usage of major DTC Commerce Platforms.
• Build strong relationships with sales team and especially D2C channel leads (Ecommerce manager, Junction Senior Retail manager and merchandise team)
• Knowledge and understanding of vendor routing guides and use of vendor portals.
• Experience with ecommerce CMS systems is required; experience with Magento 2 is a plus
• Self-starter, flexible and adaptive to changing priorities and new technology; able to organize, multi-task and prioritize workload to meet deadlines
• Familiar with 3rd party WMS software
• Team-oriented with ability to collaborate with partners across functions and levels
• Outstanding attention to detail and accuracy required, a thirst for learning and success
• Ability to problem solve and apply independent judgement