Commercial Sr. Account Executive

Company:

Marsh McLennan Agency

Description:

JOB TITLE: Senior Commercial Account Executive

JOB TYPE: FLSA Exempt

ESSENTIAL DUTIES & RESPONSIBILITIES:

Documentation

Manage the Client Insurance Program, utilizing agency management system.  Generally manages larger and more complex accounts than the Account Executive.  Duties include those that are done directly (higher level) or accomplished through other resources (i.e. assigned Account Managers or external resources) and not limited to:               

• Acts as a main point of contact with the Producer
• Initiate correspondence with the marketplace
• Function as a main contact with vendors to ensure proper processing of requests necessary to effectively maintain the client’s insurance program
• Maintain positive client relationship and have the ability to analyze situations, make proactive decisions and manage the follow-through.
• Demonstrate a strong consultative ability to instruct and direct the client
• Manage upcoming deadlines and events, informing and updating the Producer, as needed.
• Manage Accounts Receivables
• Manage Direct Billing with respect to Cancellations  
• Responsible for ensuring the following are accomplished (via delegation to Account Manager or external resources):
  • Create Acord applications, including Supplementals, as needed, for submissions to Marketing Department and/or carriers.
  • Create and complete COPE spreadsheets, as needed.
  • Prepare Loss Summaries
  • Prepare proposals for renewal terms
  • Issue Acord Insurance Binders for renewal terms
  • Initiate Premium Finance Requests are
  • Prepare Schedules of Insurance for delivery to client
  • Prepare policies for delivery to client
  • Process Policy Audits and Monthly Reports
  • Identify and resolve Accounting discrepancies
  • Create requests for changes to client’s coverages
  • Process mail and phone requests on daily basis
  • Prepare Acord applications

• Prepare documents for renewal terms, including Insurance Proposals, Acord Insurance Binders and Certificates of Insurance
• Adhere to document retention software documentation guidelines
• Manage Perform Quality check and control on insurance policies in their entirety
• Where appropriate, make recommendations for additional products/services as well as expanding broker/consultant services as appropriate to meet client needs

Teamwork

Function as team member of the Client Services team to ensure superior service to all MMA Clients. These activities include but are not limited to:

• Delegate and manage tasks given to the Account Manager, as well as outsourcing teams, as appropriate.
• Ensure tasks from both Account Manager and outsourcing team are completed as directed
• Ensure Account Manager is performing all tasks as outlined in the MMA AM Job Description
• Provide direction and guidance to other members when appropriate

• Treat clients, prospects, and company employees with courtesy and respect. 
• Contribute to a team approach toward meeting goals and providing excellent client service.
• Coordinate and monitor usage and quality of outsourcing teams
• Seen as a role model and begins to mentor both Account Executives and Managers, support their training and as a part of their training and development
• Build and maintain vendor relationships
• Negotiate with carriers on cost and program design
• Assist in plan recommendations for the client
• Coordinate, Present and Attend Client Meetings including though not limited to:
• Schedule/Participate in Mid-year and Renewal Meetings, including coordinating  materials used in meetings (MINIMUM OF 12 visits per year with demonstrated meeting purpose (i.e., pre or post renewal meeting, claims/safety/loss control meeting,  gathering information, delivering policies, collecting payments ….etc.), with or without Producer as necessary 

Technical Expertise

Demonstrate the technical expertise to assist in maintaining the Client Insurance Program.  These duties include but are not limited to:

• Analyze insurance quotes and make recommendations
• Comprehend and interpret Insurance Contract requirements for Certificates
• Communicate with insurance carriers as needed
• Communicate with clients as needed
• Client facing meeting as required, either in-house or offsite
• Stay up to date on carrier plans and websites.
• Become proficient using premium analysis software.
• Utilize carrier online rating programs as necessary.
• Maintain knowledge of policy forms and endorsements with abilit