Senior Director Chief of Staff

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

At ServiceNow, our purpose is to make the world work better for everyone. We create digital workflows that unlock productivity and drive transformation across industries. As we continue to scale, we are looking for a Chief of Staff to support the SVP of Product Engineering, ensuring operational excellence, strategic execution, and cross-functional alignment across our global engineering teams.

Role Overview
The Chief of Staff is a critical leadership role responsible for driving strategic initiatives, operational efficiency, and organizational effectiveness within Product Engineering. As a key partner to the SVP of Product Engineering, you will shape priorities, enable data-driven decision-making, and ensure alignment across engineering, product, and business teams. This role is ideal for a strategic thinker with a strong execution mindset, business acumen, and a deep understanding of scaling high-performing engineering organizations.

Responsibilities

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
•  Strategic Planning & Execution: Drive the development, communication, and execution of the Product Engineering strategy in partnership with the SVP and leadership team
• Operational Excellence: Oversee and improve key operational functions, including headcount planning, budget oversight, and performance tracking to drive execution at scale.
• Leadership Alignment & Decision Support: Act as a trusted thought partner to the SVP and leadership team, facilitating executive meetings, defining priorities, and ensuring focus on high-impact initiatives.
• Cross-Functional Collaboration: Partner closely with Product and Cross Functional engineering teams to ensure smooth collaboration and alignment on key initiatives.
• Executive Communications: Develop clear, compelling executive updates, presentation materials, and internal and external communications that drive transparency and alignment.
• Special Projects & Initiatives: Lead and support critical strategic initiatives, driving outcomes that improve engineering effectiveness, innovation, and employee engagement.

Qualifications

To be successful in this role you have:

• 10+ years of experience in business operations, strategy, or program management within a technology-driven organization, preferably supporting large-scale engineering teams.
• Proven ability to drive operational efficiency in a fast-paced, high-growth environment.
• Strong executive presence with the ability to influence and collaborate across senior leadership.
• Excellent analytical, problem-solving, and communication skills, with the ability to translate complex topics into clear, actionable insights.
• Experience in scaling engineering or product organizations is a plus.

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $225,000 - $405,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work w