Senior Human Resources Business Partner, Service Centers

The Team:

The Human Resources team supports our employee population by providing the structure, care and development needed for individual employees to be successful in their own careers, which in turn contributes to the overall growth and success of the Company. The Human Resources department is organized in three strategic pillars:

• Compensation and Benefits: payroll, health and welfare benefits, retirement plan services, and immigration.
• Human Resources Business Partners: performance management, employee relations, recruiting and retaining talent, coaching and counseling
• Talent Development: corporate social responsibility, Diversity, Inclusion & Family, learning and leadership development, internal communications, and employee engagement

The Opportunity:

As the Senior HR Business Partner, you will contribute to the overall department strategy in a Generalist role capacity. You will be responsible for managing all aspects of the recruiting process, fostering and maintaining employee relationships through coaching, advising and negotiating in conflict situations, and assisting in organizational effectiveness efforts.  You will deliver HR solutions in a number of key areas, such as recruitment and hiring, internal mobility, employee relations, performance management, labor law compliance, HR operations, and skill development and training.

As a strategic member of a cross functional team, you will partner with other members of the HR team and work collaboratively across all levels of management to assist in the implementation of people- related services, HR policies, practices and procedures. This position will be based in our New Jersey Distribution & Service Center and our New York City Client Relations Center. Time will be spent in both locations to provide hands on support and presence based on the needs of the business.

About the Role: 

• Serves as a strategic HR Business Partner for the Dayton Service Center, e-Commerce team, Client Relations Center (CRC), and sister subsidiaries. 
• Provides hands-on HR support in maintaining a presence in the location(s) and monitoring the morale and general atmosphere of the location. Is a regular contributor to management/staff meetings, staying aware of all business issues and priorities, and provides focused support, coaching, and guidance to management.
• Manages employee relations for the Dayton Service Center, e-Commerce, CRC, and sister subsidiaries and recommends appropriate employment action to maintain a productive work environment.  Manages employee disciplinary actions to ensure consistent, uniform and fair application of company policies and procedures and governmental laws. With general supervision, conducts investigations, recommends solutions to issues, counsels employees, advises managers on discipline process and facilitates dispute resolution.
• Leads full cycle recruiting processes to meet the various staffing goals within multiple business units of the organization. Maintains accurate and organized documentation, digital filing and reporting on all candidates/applicant tracking initiatives. Ensures job descriptions are created, evaluated and current for all positions prior to recruitment/hire. 
• Responsible for HR headcount budget, New Employee Requests, and maintenance of organizational charts for region.
• Responsible for optimization and implementation of company talent acquisition and management programs and manages in-house talent systems and vendor relationships in collaboration with other HRBP’s to ensure that we hire key talent with a focus on the candidate experience.  Ensures all regular vacant positions are posted internally and externally, and provides analysis of recruiting processes, employee retention statistics, and other associated HR metrics. 
• In collaboration with the Talent Development team, responsible for scheduling and facilitation of training curriculum/materials to meet local business needs as it relates to new hire orientation, compliance, leadership development and other soft skills as identified.
• Responsible for the management of the company’s annual performance review process and 30/60-day new hire review process. Creates and designs content of the performance reviews in alignment with goals of the company.
• Supports the development and administration of all other projects, programs, procedures, and guidelines aimed at aligning the workforce with strategic goals of the department and company. 

Supervisory Responsibility: 

• NO - This position has no direct supervisory responsibilities but does serve as a coach and men