CAT Claims Manager

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!

What you will do in this position:

• Manage daily activities and team members to ensure adherence to policies, procedures, and best practices. 

• Evaluate claims and rectify policy coverage issues in excess of staff or external resource authority. 

• Utilize superior customer service skills while working with insurers and external business partners regarding the handling and disposition of claims and other issues. 

• Drive process improvements, maintain ethical standards and deliver high-quality results. 

• Review open and closed claims to assess and document overall operational performance. 

• Analyze and leverage KPI reports to drive operational efficiency and results. 

• Delegate settlement authority as necessary based on internal CAT adjuster skill and experience.  

• Provide leadership to internal team members and regularly conduct effective and timely structured Performance Feedback sessions. 

• Coach, train and develop internal team members; set goals and lead to success. 

• Conduct team member interviews and make staffing recommendations. 

• Participate in recruitment and installation of potential external CAT desk resources. 

• Pursue continued education opportunities to remain abreast of emerging laws or other required changes to insurance-related processes. 

• Facilitate the settling of complex claims and process related paperwork. 

• Ensure adherence to state statutes, ethical guidelines, and company standards at all times. 

• Availability to work additional hours during CAT events as business needs arise. 

• Facilitate a work environment that fosters and supports ethical decision-making and actions by motivating, promoting, and modeling ethical behavior, as well as executing job responsibilities in accordance with Slide's core values and policies. 

• Perform other duties, as assigned. 

 

What you bring to the position:

Education, Experience, and Licensing Requirements

• Bachelor’s degree or an equivalent combination of a High School diploma and pertinent work experience is required.  

• 5+ years of experience working with diverse types of claims in the P&C homeowner’s insurance industry required.  

• 3+ years of experience with Florida insurance laws and Florida good faith claims handling required.  

• 2+ years of experience in CAT claims preferred. 

• 2+ years of leadership experience including setting goals and managing performance required. 

• 2+ years of experience working directly for an insurance carrier required.  

• Active Florida 6-20 Resident All Lines Adjuster License required.  

• Industry designations or certifications a plus.  

• Experience with Guidewire ClaimCenter a plus.

Qualifications/Skills and Competencies needed to be successful

• Proven success with negotiations and vendor management.  

• Must have a thorough understanding of insurance-related legal procedures, regulations, and claims processing.  

• Strong planning, analytical, organizational, negotiation and communication skills.  

• Excellent interpersonal skills with a focus on excellent customer service. 

• Comprehensive knowledge of property claims practices